Log in

Sangfor Support Center

Table of Contents
< All Topics
Print

[HCI-ASEC] asec deployment failed, and failed to obtain cloud security center Cluster information

Posted
Updated
Byadmin
Views3

Problem Description

When deploying asec on scp, an error message appears: "Failed to obtain cloud security center Cluster information"

Effective Troubleshooting Steps

  1. Check /sf/log/today/cbsp-service.log, search for deploy in the log and find the reason for failure. The Cluster information of the asec virtual machine cannot be obtained.
  2. Check the scp Virtual Machine list and find that the asec virtual machine cannot be seen in the Virtual Machine host list
  3. Check the resource pool and find that there is no storage label for the cluster where the asec virtual machine Tag
  4. Authentication is successful after configuring the storage Tag

Root Cause

The cluster where the asec virtual machine is located is not configured with storage Tag

Solution

Configure storage Tag for the cluster where the asec virtual machine is located

Scope of Operation Impact

None

Original Link

https://support.sangfor.com.cn/cases/list?product_id=33&type=1&category_id=24336&isOpen=true