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[aCloud] When filling Licensing/license key, it prompts “Device basic component (aSV) Licensing/license key failed, Licensing/license key check failed”

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Problem Description

When filling Licensing/license key, it prompts "Device base component (aSV) Licensing/license key failed, Licensing/license key check failed."

47645b6d7fe9a62cb.png (78.12 KB)

Process –

  1. Import the Licensing/license key, and the message "Device base component (aSV) Licensing/license key failed, Licensing/license key check failed" is displayed;
  2. Re-applying for the Licensing/license key still results in an error;
  3. Check and find that the authorization key is mapped to the virtual machine.

    591715b6d810910030.png (69.28 KB)

Root Cause

The authorization key is mapped to another virtual machine, causing the Licensing/license key check to fail when importing Licensing/license key.

Solution

  1. Shut down the virtual machine and release the authorization key;

    989075b6d81643adab.png (75.44 KB)
  2. Re-import the authorization Licensing/license key and successfully authorize.

Suggestions and Summary

It is recommended not to map the server's authorization key to other devices within the server.

Original Link

https://support.sangfor.com.cn/cases/list?product_id=33&type=1&category_id=15513&isOpen=true