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【BBC】BBC retrieves the administrator login password of AC/SG policy template

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Byadmin
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Problem Description

Forgot the administrator password for the policy template and need to recover it

Effective troubleshooting steps

  1. Management – System Settings – Security Settings Open the backend port, enter the BBC backend, port 22, account root, password + combination password

  2. Use the docker ps -a command to check which container the policy template is.

  3. Use the command docker exec -it dockerID bash to enter the container

Picture 1.png (98.99 KB)

  1. Use ls to view the files in the root directory. You can see that they are the same as the AC/SG physical device files.

Picture 2.png (67.3 KB)

  1. Find the /ac/etc/config/ctrluser.ini file, check the pass string corresponding to admin, and copy it;

Picture 4.png (137.81 KB)

  1. Decrypt on the c3 platform to get the decrypted administrator password

QQ screenshot 20201120172227.png (52.83 KB)

Root cause

Customer forgets administrator password

Original Link

https://support.sangfor.com.cn/cases/list?product_id=63&type=1&category_id=19716&isOpen=true