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【BBC】BBC unified upgrade, the upgrade plan has been shown as not running

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Problem Description

Phenomenon: The BBC2.5.3 interface branch upgrade is not running, and the upgrade from 12.0.9 to 12.0.12 fails

Effective troubleshooting steps

  1. Check the upgrade plan interface configuration and see that there is no abnormality, but it still shows that it is not running after the upgrade time has passed.

  2. First check the service bbc_upgrade_srv in the background and find that it is not running

ps -auxf | grep bbc_upgrade_srv

Check the logs of the day in the /sf/log/today path. No abnormalities are found in the upgrade service log sfvt_bbc_upgrade_srv.

  1. strace /sf/bin/bbc_upgrade_srv program debugging to view the error log

/sf/bin/bbc_upgrade_srv [bbcaddons_common.c:99] Callback for file[/sf/cfg/image_manager/addons//AC/restful//server.conf] failed, ret[-1]

  1. Check the contents of the /sf/cfg/image_manager/addons/AC/restful//server.conf file and find that the file content is empty. Compare the normal file and modify the file. After restarting the service, the upgraded service starts normally.

/sf/bin/bbc_upgrade_srv start

  1. Re-establish the upgrade plan and the upgrade is successful

Root cause

The bbc_upgrade_srv service is abnormal, causing the upgrade plan to not run

solution

For specific solutions, please refer to the processing process

Original Link

https://support.sangfor.com.cn/cases/list?product_id=63&type=1&category_id=19720&isOpen=true