[BBC] When configuring the policy template on BBC, it was found that the application identification library was not the latest one — the device could not access the Internet.
Problem Description
When configuring the AC policy template on the BBC device, it was found that the application identification library was not up to date, causing some applications to fail to be configured.
Process——
- When checking the policy template, it is found that the time of the application rule base is 2017-08-17, while the current rule base has reached 2019. It is obvious that the rule base has not been updated normally.
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As long as the device can access the Internet, the device's built-in rule library will automatically start the update process in the early morning to allow the rule library to be updated smoothly. So the update failure is often a network problem
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Check the customer configuration network deployment mode and find that the gateway is filled in incorrectly. Fill in the correct gateway to update the network.
Root cause
BBC equipment can not access the Internet
solution
The correct configuration deployment mode is solved, and when dealing with such problems, it is also necessary to check whether there is a network device in the middle that blocks the BBC device from accessing the Internet.
Original Link
https://support.sangfor.com.cn/cases/list?product_id=63&type=1&category_id=19663&isOpen=true