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[BBC] When the console page is opened, a pop-up page occasionally pops up saying “Failed to obtain data”

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Problem Description

When a customer logs into the BBC2.5.16 version BBC interface, the following error message may appear occasionally:

Effective troubleshooting steps

  1. I found that the problem could not be solved by changing the browser or clearing the browser cookies.

  2. Change the PC test or skip the intranet and directly connect to the BBC management port to log in, and the result is still the same;

  3. Restart the /sf/etc/init.d/sangfor_waf  restart process, but the problem still cannot be solved;

  4. Through the debugging console F12 tool, it is found that a certain page cannot be opened

  1. Based on the above inference, is there a problem with Apache? Check the Apache log tail -f /sf/log/apache2/error.log


Through the above log analysis, it was found that the abnormality of the apache process caused

Root cause

The background Apache call interface is disabled

solution

Solution 1: Restart the Apache process temporarily to solve the problem

/etc/init.d/apache2  restart

Solution 2: Early warning package solution

Original Link

https://support.sangfor.com.cn/cases/list?product_id=63&type=1&category_id=19739&isOpen=true