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Sangfor Support Center

Category – Endpoint Secure(ES)

Knowledge Base
[ES] Multiple endpoints detected with the same IP or MAC address.
ISO installation of ES platform prompts "grub_calloc" not found after clicking install.
After clicking on the installation of the ES platform for ISO, the monitor flashes and the signal output is abnormal, resulting in no image.
Aliyun (Feitian Cloud 3.12) deployed ES on the platform, and the disk usage on the platform homepage is too high, causing the upgrade to fail.
ES inspection prompt key patch repair abnormal
[ES] Use JS script to export desktop control USB whitelist.
[ES] micro-segmentation strategy based on server configuration displays unknown.
Windows host installation of ES client prompts: Installation failed, current installation package file is missing.
“` 【ES】CentOS 7 client installation of agent failed, prompting /lib/ld-linux.so.2: bad ELF interpreter: No such file “`
[ES] ES 3.7.2 version deployment considerations
[ES] Dell computer cannot enter the system after installing ES agent and restarting.
[ES] Installation of agent in linux environment prompts ipset error.
[ES] Password Reset Letter Template
[ES] Linux agent offline issue caused by renaming the root account.
[ES] Terminal offline issue caused by missing rm command in linux environment.
[ES] ES installation failed on Mac computer.
[ES] Installation of agent in linux environment prompts "get install authorization error".
[ES] ES agent deployment error caused by ARM architecture.
[ES] Deployment error of linux agent caused by using an outdated installation package.
[ES] Agent installation fails.
“` [ES] 3.5.24 Offline Deployment Access Console Prompts Internal Server Error “`
[ES] Installation of ES Manager Error
[ES] ES 3.7.2 version image deployment and network port modification issues.
[ES] Network card restart error caused by arp verification mechanism in Centos environment.
“` [ES] ES import rule library prompts "insufficient disk space" “`
[ES] After installing individual agents in version 3.5.30, there is a prompt indicating unauthorized access, but the actual number of authorized managers is normal.
[ES] Agent offline issue caused by Windows Firewall interception.
[ES] Directory whitelisting with zero scanned files.
[ES] The brute force cracking configuration is set to report only, but it is being directly blocked.
[ES] AF linkage ES occasionally experiences linkage abnormalities.
[ES] The configuration modified in ES Manager policy center has not been deployed to the terminal.
[ES] After installing the Agent on the terminal, the compiled software cannot run the code properly.
[ES] Virus scan indicates 0 files.
[ES] After disabling the agent on the ES Manager platform, it cannot be re-enabled.
[ES] The linked log has been continuously recording process evidence.
[ES] Insufficient account permissions on the management side result in the inability to search for Agent terminal information.
[ES] Directory missing / whitelist not effective due to
[ES] Threat endpoints not synchronized with SIP in version 3.5.24 and above.
[ES] Windows Server 2003 and XP SP3 micro-segmentation does not take effect.
[ES] After being infected by the Purple Fox malware, the endpoint initiates malicious outbound connections, but ES is unable to terminate them.
[ES] Using the security administrator account to handle threat prompts no permission
[ES] Event Viewer Alert 4723 Event for Windows event
[ES] The device type creation error is displayed in MSS when ES is accessed and the account is not activated.
[ES] Violent cracking adding trust does not take effect.
[ES] Multiple terminals detected accessing malicious domain through SIP, but ES cannot kill it.
[ES] USB control plus white still can't see the U disk
[ES] Accessing Malicious Domain After Installing ES
[ES] Virus detected in BA server files.
[ES] Case Study: ES Unable to Detect Virus in Windows Terminal C&C Communication
[ES] Failed to add ES linkage.
[ES] Modified the host username during the initialization of the Windows client scanning card engine.
[ES] The scan for killing and scanning prompts that the number of scanned files is 0 due to the absence of the Temp directory.
[ES] The client UI cannot be opened due to insufficient space on the C drive.
[ES] Explanation of the mechanism for displaying the source IP of brute force attacks as anonymous IP.
[ES] Exporting reports on the CSSP platform is abnormal.
[ES] Client UI display abnormality caused by Windows resolution adjustment.
[ES] Cascading Scenarios for ES Manager Terminal Grouping without Delete Option
[ES] Terminal Management – Mechanism for obtaining Windows terminal account information
[ES] ES deployment in CSSP shows an error message indicating that the authorization has expired.
[ES] The micro-segmentation-isolation log beyond the 7-day range is empty.
“` [ES] The terminal has been assigned to the ungrouped terminals after grouping “`
[ES] Extraction of Pop-up Blocking Rules
[ES] Isolation failure caused by the 4GB occupancy of the Windows agent isolation zone.
“` [ES] Changes in mac address result in multiple records for the same terminal in the manager “`
[ES] Issuing micro-segmentation causes iptables to be ineffective
[ES] Port blocking pop-up is not subject to do-not-disturb restrictions.
[ES] Upgrade prompt network error caused by console timeout.
[ES] Allowed micro-segmentation will not be synchronized to SIP.
[ES] micro-segmentation strategy query tool for Windows environment.
[ES] Frequently Asked Questions about Upgrading and Packaging
[ES] Inspection prompt: Risk of open tcp9200 port.
[ES] Version 3.5.30 failed to print JG_35.
After updating the test authorization, the upgraded version still prompts that the authorization has expired.
[ES] ES terminal installation prompts for overwriting installation.
“` [ES] Windows agent installation fails at 99% due to missing files “`
[ES] The agent UI on Windows computers often pops up automatically.
[ES] Interface without data backup function for non-centos systems version 3.2.21 or above.
[ES] Windows 10 installation ES client prompts system activation exception without authorization
[ES] agent installation failed due to abnormal patch_version.json file.
[ES] The client installation cannot be installed after the template machine is deployed.
[ES] When installing the ES center end to the server by burning the ISO to a USB flash drive, an installation error occurs.
Failed to install ES on Linux system.
“` [ES] AF can communicate with the ES platform on port 443, but fails to connect to ES “`
ES configuration dual network card
[ES] micro-segmentation cannot be configured for micro-isolation.
[ES] Centos server installation of ES Agent error: insufficient memory, less than 500M.
[ES] Installation of ES agent on Centos server fails due to lack of root privileges.
[ES] Centos server installation ES Agent error: cron not found
The ES agent installation failed because the platform did not apply for authorization.
[ES] Failed to send test email due to ES Manager unable to access the internet.
[ES] The central virus library cannot be automatically updated due to DNS resolution exception during the upgrade.
[ES] Security device intercepts inability to automatically upgrade central terminal virus library.
[ES] The central terminal virus library cannot be automatically updated, and ES Manager cannot access the internet.
[ES] Centos system offline installation ES Manager error FirewallID not running
[ES] Scanning prompt with AF linked to ES indicates unauthorized access.
[ES] Trust list not effective due to lack of inheritance from parent policy.
[ES] Centos server installation ES agent error: wget is not installed
[ES] Unauthorized display on the platform after Windows terminal installation.
[ES] Agent behavior analysis engine is not enabled.
[ES] Ransomware protection strategy not effective.
[ES] Virus scanning strategy not effective.
[ES] micro-segmentation with no match count.
[SIP] Branch module not displayed in asset awareness
[ES] Abnormal use of remote operation and maintenance function without remote operation and maintenance authorization
[ES] The installation of ES Manager failed due to incorrect MD5 value of the installation package.
[ES] Centos system offline installation ES Manager error: IPV6 not enabled.
[ES] ES Manager virus library not automatically updated due to ES Manager server DNS not configured.
The CentOS operating system firewall version is too low to install the ES platform.
[ES] ES Manager and agent are installed on the same server, causing ES Manager to fail to start.
[ES] Failed to send test email due to incorrect SMTP server configuration.
[ES] Failed to add SIP prompt for interlocking response: No permission to perform this operation.
[ES] micro-segmentation Cannot be Turned On
[ES] Partial automatic upgrade is set to "No" for platform software upgrade.
[ES] Central terminal information disappears after terminal shutdown.
[ES] The terminal ES cannot modify the real-time monitoring configuration of files.
[ES] ES linkage with Cyber Command, SIP cannot find the logs synchronized with ES.
[ES] Response Center unable to process event
[ES] Manual Update of Rule Library Offline Package
EDR unable to access Web console frequently
Endpoint Secure Manager password recovery
ES Delete Endpoint From System Backend
ES MGR web UI unable access
Failed to install agent on Linux machine
Failed to integrate NGAF with ES
Installing Endpoint Secure on VDI template
Removing Vulnerability Assessment records
Server cannot access Internet and not able to ping
Time Zone Had Change To Italy Zone But Client View Time On ES MGR Still Incorrect
Unable to access Endpoint Secure MGR when installed on VMware Workstation
Unable to install agent due to there is other antivirus installed
Unable to open security protection
Unable to save RDP Secondary Authentication password
Unable to save USB control configuration due to special characters at remark column
Web UI unable to login
When client receive email from ES about license expired, the content of email is blank
Windows 8 install agent in v355 cause BSOD
Expand USB Whitelist
Malware count is different when clicked on different modules
Malware Security Events Number shows abnormal at the Events Page
Unable to submit changes on anti-malware and vulnerability remediation
Uninstaller tool failed with error message
'Suspected Development Environment' appears repeatedly
[WebUI abnormal] /ac partition is full
[WebUI abnormal] Insufficient stack space
[WebUI abnormal] Internal Server Error
[WebUI abnormal] Login Failed
Antivirus Database and ioa / ioc library is not updated
Antivirus Database not updated automatically in ES Manager
Attack counts not tally on [Home]
Cyber Command is correlated with public IP but displays private IP
Display Issue: Event Alerts in Advanced Threat Overview Without Detailed Information
Endpoint Secure Manager password reset
ES Manager Migration
Failed to install patch on ES Manager
Failed to install Windows vulnerability patch
Login to MGR prompts User Disabled
Replace SSL Certificate on ES Manager
Security Events Overview Display Issue: Event List Visible, Total Count Missing
The number of licenses used does not match the actual license usage
Unable to launch Endpoint Secure agent
Unable to save Data Backup settings
Upgrade ES failed
WebUI abnormal after firmware upgrade
Agent installation failed on Windows Server 2008 SP 2
Antivirus Database is not updated on the ES Manager
Automatic Grouping does not work
Configure IP address for ES Manager (backend)
Endpoint Discovery is not working
One of the endpoint unable to detect malicious file while another endpoint able to detect the malicious file
sfwtp service could not be started because it cannot find the specified file.
ES Client appears offline
SaaS EDR stops sending Syslog
Add Node Failure
Failed To Start Remote Support Tool
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