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Sangfor Support Center

Category – Troubleshooting Guide

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【NGAF】 IPSec VPN Cannot Build Due To Received Too Many Payload From Peer
【NGAF】 SNMP Not Working
【NGAF】 SSL VPN Unable to Access Resources
【NGAF】 Unable To Connect PPPoE, It Require Save The Configuration
【NGAF】8.0.35 upgrade to 8.0.47 pre-check failed
【NGAF】Abnormal display when doing route testing on web UI.
【NGAF】Application Control Log Cannot be Queried
【NGAF】Application Control not Working When Choose User/Group
【NGAF】Bandwidth Management line definition unable to set more than 1Gbps
【NGAF】BNAT is not Working on Certain Environment
【NGAF】BNAT Not Working
【NGAF】CC give alert NGAF memory high 80%
【NGAF】CM's policy template security signature is not tally with local NGAF
【NGAF】DHCP fail to work
【NGAF】DHCP relay unable to work with multiple DHCP server
【NGAF】Failed to apply bandwidth management based on network object(multiple IPs)
【NGAF】Failed to Build IPSEC Vpn Due to Daemon Process Starting Error
【NGAF】Failed to import license to HA Standby device
【NGAF】IPSec VPN Success Build Up but Tunnel not stable
【NGAF】Login to SSLVPN but unable to get virtual IP
【NGAF】NGAF Logs Conversion % Stuck After Upgrading From Lower Version To 8.0.39
【NGAF】NGAF showing error while do searching in policy
【NGAF】NGAF SNMP tool configuration
【NGAF】NGAF SSLVPN auto disconnect while transferring big files
【NGAF】NGAF system logs keep generating error "Delete domain data into shm failed! and ret is-1"
【NGAF】Policy based on User/Group not working
【NGAF】Sangfor VPN Success Build Up but Some Subnet Cannot Ping to Peer Side
【NGAF】Security capability show "Unavailable”
【NGAF】SSLVPN connection dropped on every 10 minutes
【NGAF】Standardize syslog's log field
【NGAF】Unable modify NGAF admin password via the PX access
【NGAF】Unable to Access Internal Report Center Thourgh Public IP
【NGAF】Unable to add VPN Local User
【NGAF】Unable to block custom URL with path
【NGAF】Unable to display logs after clicking "view logs" at attack events
【NGAF】Windows unable to get Virtual IP
【NGAF】WMIC process abnormal causing the authentication failure and high memory usage
【NSF】DNS Proxy troubleshooting Guide
【NSF】Statistics module does not display data
SSL VPN Cannot Install Client Control
【NGAF】DNAT failed to work
【NGAF】Unable to generate report
【NGAF】Link Aggregation Unable to Establish with Core Switch
【NGAF】IPsec VPN cannot Select Outgoing Line
【NGAF】Video Conference didn't Show Image
【NGAF】HA Status is Abnormal
【NGAF】Internal Device Unable to Ping 8.8.8.8
【NGAF】GS Wave IP Phone Unable to Connect to the SIP Server Using External IP
【NGAF】Update failure, stuck for a long time.
【NGAF】IPSECVPN build up failed due to peer’s id inconsistency
【NGAF】APT logs recorded the blacklisted IP
【NGAF】Deploy SSLVPN prompt error：Interface does not have a valid IP
[NSF/NGAF]EasyConnect cannot connect to SSLVPN server
【NGAF】MAC PC cannot login to SSLVPN
【NGAF】Multiple Reports Generated on the Same Day
【NGAF】The server is not configured security policy
【NGAF】Mikrotik device has been detected as a Botnet attack source
【NGAF】Sangfor VPN cannot build up due to communicate with peer timed out
【NGAF】IPSEC Unable to Build due to License number has been used up
【NGAF】Traffic being blocked because of DoS attack
【NGAF】Unable to start VPN service
【NGAF】SANGFOR VPN failed to build up due to device IDs conflicting
【NGAF】PPPoE dialup failed
【NGAF】Unable to Save Custom URL Database
【NGAF】No decryption effect
【NGAF】SSL VPN able to ping to resource but unable to access to resource
【NGAF】Failed To Remove The Certificate Warning Alert
【NGAF】Disk usage show on UI higher than the auto delete threshold
【NGAF】User/group display incorrectly when editing the Access Control or Network Security policy
【NGAF】Sangfor VPN Cannot Build Up Due To Connection Is Dropped
【NGAF】Enable Software Bypass Show “Fluxlog”
【NGAF】NGAF Combined With Radius Server SSO Is Unsuccessful
【NGAF】Application Control Based On Domain Name Doesn't Take Effect
【NGAF】Change The Port Status To Filtered
【NGAF】Cannot Pop Up Rejection Page
【NGAF】Upgrade Failed In Appre Due To Enable Second Pass Through
【NGAF】Eth0 As WAN Port But Internal Cannot Access Internet
【NGAF】PPPoE Disconnected
【NGAF】NGAF Cause Email Attachment File Corrupted
【NGAF】IPSEC VPN Connection System Log Prompts "No proposal is chosen"
【NGAF】NGAF Policy Routing Does Not Take Effect
【NGAF】Online Users Show Public IP
【NGAF】SSL VPN unable to enter username when using Internet Explorer
【NGAF】MAC PC Cannot Resolve Domain Name After Login SSL VPN
【NGAF】Unable to ping PC on different VLAN
【NGAF】Google Chrome Cannot Access To SSL VPN
【NGAF】Business System Security displays public IP
【NGAF】Branch Access HQ Server Through Sangfor VPN Failed
【NGAF】Unable to create Local ACL policy
3rd test dynamic dify post-update
【NGAF】Unable to save Application Control Policy
【NGAF】Password Based authentication not working
dynamic test slug to dify category.
【NGAF】Aggregate Interface Cannot Choose The Interfaces
【NGAF】NGAF upgrade failed due to disabled policy
【NGAF】DHCP Reserve IP Failed To Assign To Designated PC
【NGAF】Authentication Page Cannot Be Popped Up
【NGAF】Authentication Captive Portal Not Showing Up When Accessing HTTP Website
【NGAF】WebUI Cannot Find “Online Users”
【NGAF】Cannot Find Inbound Attack Protection Configuration
【NGAF】Auto Logout From WebUI
【NGAF】Failed to Import User Due to MAC Address is Invalid
【NGAF】Traffic Ranking Does Not Show Any Data
【NGAF】Disable Verification Code When Login WebUI
【NGAF】1.1.1.0/24 Network Segment Cannot Access Internet
【NGAF】Cisco IPsec VPN Troubleshoot
【NGAF】IE Browser Access SSL VPN Unable to Enter Username
【NGAF】Packet Drop In HA
【NGAF】SANGFOR VPN Setup Failed Due To Not Configured VPN Interface
【NGAF】Failed To Build Sangfor VPN due to configuration error
【NGAF】NGAF MAC Address Binding Failed
【NGAF】Installed Easyconnect But Keep Prompting Download Easyconnect
【NGAF】LDAP user could not be sync to device
【NGAF】Unable to move Network Security policies
【NGAF】NGAF unable to create SSL VPN resource
【NGAF】NGAF 8.0.23 SSLVPN unable to get virtual IP
【NGAF】Unable to access SSL VPN using domain name
【NGAF】Click save IPSec VPN Phase 1 setting prompt an error
【NGAF】Failed to obtain Internet Time in Sangfor updater
【NGAF】Check associated SSLVPN resources type and IP
【NGAF】Fails to build IPSec connection (3rd Party connection)
【NGAF】After installed the EasyConnect, it keep prompt out the "ENSURE failed" error message.
【NGAF】SSL VPN user unable login before the expired date reached
【NSF】Session logs after exported does not have source IP
【NSF】Unable redirect captive portal page.
【NGAF】IPsec VPN unable to establish due to licensed number has been used up
【NSF】Android mobile Easy Connect does not received DNS server IP
【NSF】LAN devices unable retrieve IP from NSF DHCP service
【NSF】Country/Region based PBR not working.
【NGAF】Attack events full view unable shows on sub-admin account
【NGAF】Web UI's domain is blocked
【NGAF】Failed to login web UI due to multiple location restriction
【NSF】AD SSO test validity failed
【NSF】Email alarm shows network anomaly detection alert (netstack)
【NGAF】Duplicate webagent and locally connected webagent
【NGAF】PC assigned with incorrect IP address from DHCP service.
【NSF】BBC Email Quick Deployment not working
【NGAF】DHCP pool exceed maximum 10000 IP address
【NSF】Security operations shows that a single IP is fully allowed in the application control policy.
【NSF】Unable block uncategorized category on URL filtering.
【NSF】Firmware upgrade precheck fails (The device encountered critical processes errors).
【NGAF】Sangfor VPN unable establish (virtual NIC address or LAN network segment is not configured on local end)
【NGAF】Unable save VPN Basic Settings prompts subinterface conflict occurred.
【NSF】Security report no data available.
【NSF】Firmware upgrade precheck fails which shows (The network interface referenced by the VPN link on this device lacks a next-hop gateway)
【NSF】Unable access SSL VPN login page ("Path selection failed, possibly because network connection error occurs")
【NSF】After enabled decryption the website unable be access (NET::ERR_CERT_AUTHORITY_INVALID)
【NSF】Unable to establish SD-WAN path selection
【NGAF】Bandwidth Management Module not Working
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