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[Cyber Command] Linkage IAG test authentication failure caused by cache

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Updated
Byadmin
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Problem Description

Cyber Command configuration linkage IAG, configure access account and password, click test to prompt authentication failure

Warning Very-Low Risk

Effective troubleshooting steps

  1. Confirm that the authentication account and password on Cyber Command and IAG are consistent

  2. After configuring the authentication account and password of the corresponding IAG on Cyber Command and clicking Save, click to view again and it is still empty, as shown below:

  3. After deleting the corresponding AC device in Cyber Command's [System Settings] – [Device Management] and reconfiguring it, the test is normal

Root cause

Cache causes the generated auth verification code to be abnormal

solution

After deleting the corresponding AC device in Cyber Command's [System Settings] – [Device Management] and reconfiguring it, the test is normal

Original Link

https://support.sangfor.com.cn/cases/list?product_id=24&type=1&category_id=9836&isOpen=true