[Cyber Command] Secure incident linkage NGAF prompt requires NGAF version
Problem Description
Customers have reported that the device needs to be upgraded to version NGAF to link with NGAF prompts from the security event perspective, but the previous version NGAF can be linked normally.
Warning Very-Low Risk
Effective troubleshooting steps
- Confirm that the NGAF device version is NGAF, and is indeed less than 8.0.28
- Confirm that the linkage can be normal in [Response Toolbox]-[Correlated Response]
Root cause
The linkage between [Security Center] and [Secure incident Perspective] is a new function, which belongs to the linkage function of the security center. The non-security version of NGAF does not support the corresponding module linkage
solution
After upgrading NGAF to the network protection version NGAF, the linkage can be normal, or the linkage of [Important Protection Center] and [Secure incident Perspective] can be used, and the linkage can be solved in the risk Endpoint or Correlated Response.
Suggestions and Conclusion
If device linkage fails, it is recommended to check network problems and confirm the corresponding version docking status. You can view the help document in the upper right corner of the device.
Original Link
https://support.sangfor.com.cn/cases/list?product_id=24&type=1&category_id=9816&isOpen=true