[ES] The central terminal virus library cannot be automatically updated, and ES Manager cannot access the internet.
Problem Description
The central endpoint virus library does not update automatically.
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Process –
- After testing with ping 114.114.114.114, it was found that ES Manager cannot access the external network.
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Root Cause
ES Manager cannot access the Internet, resulting in the inability to automatically update the virus database.
Solution
Virus library update is normal after ES Manager network is unblocked.
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Suggestions and Summary
After enabling automatic updates for the ES Manager virus database, it is necessary to ensure that ES Manager can access the external network.
Original Link
https://support.sangfor.com.cn/cases/list?product_id=16&type=1&category_id=2505&isOpen=true