[ES] The device type creation error is displayed in MSS when ES is accessed and the account is not activated.

Problem Description

SASE-ES accesses the MSS platform, and the MSS platform shows that ES is offline.

Alarm Information

None

Effective Troubleshooting Steps

1. Test connectivity on ES shows successful access.
2. Verify the configuration to confirm that the ES device information on the MSS platform is not SASE-ES, but rather a regular ES.
3. Recreate the SASE-ES type device and account, and reconnect normally.

Root Cause

I selected the wrong device type when adding a device to the MSS platform.

Solution

Choose the correct type of ES device to solve the issue.

Scope of Operation Impact

No impact

Is this a temporary solution?

No

Suggestions and Summary

When creating a device on the MSS platform, you need to confirm whether to connect to ES as SASE-ES, software ES, or hardware ES.

SASE-ES: ES deployed on the cloud map; select type [SASE-ES]

Software ES and hardware ES: ES software system deployed on local virtual platforms/hardware servers, hardware device ES system; select type [ES].

Original Link

https://support.sangfor.com.cn/cases/list?product_id=16&type=1&category_id=2700&isOpen=true