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[Hardware troubleshooting] Troubleshooting of CPU frequency reduction reported by WEB on Services with SN starting with CPU Usage

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Problem Description

WEB Alerting screenshot

CPU Usage frequency reduction Alerting

solution

  1. Enter IPMI View BIOS parameter Settings –> Power consumption AND performance parameter Settings –> CIE and C6 Yes Enabled. Yes, perform the following Operation. If not, check whether the power consumption and memory have errors.
  2. Restart the device, press F2 Auto unlock after menu interface View BIOS (there is a key Tips the menu interface), then press F9 Restore Defaults Settings, and then press F10 Save. After entering System, observe whether there is a CPU Usage frequency reduction Alerting again.

Cause:
When Services server leaves the factory, the action of Restore Defaults Settings is omitted, resulting in the factory Settings the BIOS to energy-saving Mode. Sensitive a risk of Impacts business.

Original Link

https://support.sangfor.com.cn/cases/list?product_id=156&type=1&category_id=22681&isOpen=true