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[HCI-ARM] Unable to mount USB disk after installing openEuler system

Problem Description

Unable to mount USB disk after installing sCloud6.2.0_R1_ARM or sCloud6.2.0_R2_ARM**** openEuler** system**

Alarm Information

Problem: After installing the host openEuler system by mounting Node CD/DVD-ROM drive on sCloud, the USB flash drive cannot be mounted (the file system format ntfs or exfat cannot be recognized when mounting)
mount: /mnt/cdrom: unknown filesystem type 'ntfs'
or
mount: /mnt/cdrom: unknown filesystem type 'exfat'

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Effective Troubleshooting Steps

I formatted the USB drive to different formats (Ntfs and exfat) and remounted it, but the problem still persisted.

Root Cause

The USB file system is not recognized

Solution

You need to modify the file system format of the USB flash drive on the openEuler system (it should be a format that can be recognized by both the openEuler system and the Windows system)
Step 1: Insert the USB drive into the server
Step 2: Modify the USB disk system file through the command mkfs.fat /dev/sdm4 (you can use the lsblk command to check which USB disk it is). Note that this command will format the USB disk (mkfs.fat USB disk partition)
Step 3: Insert the USB drive into the computer and put the sCloud6.2.0_R2_ARM-aarch64.run file into the USB drive
Step 4: 1) mkdir -p /mnt/cdrom
2) mount /dev/sdj4 /mnt/cdrom
3) cd /mnt/cdrom
4) cp sCloud* /root
6) cd /root
Step 5: Install sCloud
Copy the sCloud .run file to the environment and execute:

  1. chmod 755 sCloud6.2.0_R2_ARM-aarch64.run
  2. ./sCloud6.2.0_R2_ARM-aarch64.run

Is this a temporary solution?

Disabled

Suggestions and Summary

User manuals and deployment and installation documents are all reflected

Original Link

https://support.sangfor.com.cn/cases/list?product_id=33&type=1&category_id=18719&isOpen=true