[HCI-VN] ANI virtual machine error: Failed to establish authentication, please try again later or contact technical support

Problem Description

When implementing ANI authentication, an error message appears stating that authentication failed.

Alarm Information

ANI authentication failed

Effective Troubleshooting Steps

1. Enter the ani virtual machine background (alt+F2) and check the background log error (/sf/log/today/ani-service.log)

Authentication failed is found in the log.
2. After seeing the above words, you need to check /sf/log/today/auth-service.log and find that there is an error

\u64cd\u4f5c\u5931\u8d25\uff0c\u4e92\u4fe1\u51ed\u636e\u4ec5\u5141\u8bb8\u81ea\u5b9a\u4e49\u7ba1\u7406\u5458\u521b\u5efa\uff0c\u8bf7\u786e\u8ba4\u540e\u91cd\u8bd5\u3002
You need to convert this information into 英文 to see what the specific error is.
3. Conversion method: Search "Unicode to Chinese characters" on Baidu, or directly use the following website (external network) https://www.bejson.com/convert/unicode_chinese/

The specific error message obtained after conversion is: ANI authentication requires the use of ani administrators, and Super Admin cannot be used

Root Cause

ANI authentication requires the use of an ani administrator, not a Super Admin

Solution

Reauthenticate using ani admin

Original Link

https://support.sangfor.com.cn/cases/list?product_id=33&type=1&category_id=19237&isOpen=true