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[BA] After installing the external SP package, the external console cannot log in

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Problem Description

After BA installed the SP_DC_UPDSSL_01 package, the console could not log in and was stuck on the login page (loading)

Effective troubleshooting steps

  1. Check that the external data center services are normal (data_center process and processmanager service, Sangfor Web server service);
  2. After rolling back the sp package, it is normal;
  3. Repackaging found that the successful packaging prompt is garbled:

    Refer to normal tips:
  4. Start typing regedit and check the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ControlNI\Locale) for the English operating system (the screenshot is a Chinese screenshot)

Root cause

The client operating system is an English operating system, and the Chinese BA is installed;
As of the standard version BA4.0.13, it is currently only supported on Chinese operating systems (the BA4.0.13 installation package supports installation on Windows Server 2008 x64 (including R version), Windows Server 2012 x64, and Windows Server 2016 x64 operating systems;)

solution

Replace the server and reinstall

Original Link

https://support.sangfor.com.cn/cases/list?product_id=22&type=1&category_id=9679&isOpen=true