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[BA] The audited file on the USB disk cannot be exported — the attachment is not synchronized to the external

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Problem Description

IAG13.0.47 version, configured with client audit-removable storage media audit policy
The corresponding log can be found in the external BA, but the attachment download prompts that the file does not exist

Effective troubleshooting steps

  1. Use browser F12 to find the background file path of the attachment and find that the corresponding attachment directory does not exist in the external attachment directory.

Root cause

The U disk related records are not written into the att file, resulting in external synchronization leakage

solution

【KB package for  13.0.15  13.0.18  13.0.47】KB-AC-20210825-955-03

Original Link

https://support.sangfor.com.cn/cases/list?product_id=22&type=1&category_id=8422&isOpen=true