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[AF] After updating the authorization and Restart the device, the device Not activated and the authorization process is abnormal

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Byadmin
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Problem Description

When updating the authorization, it prompts to Restart the device. After Restart the device, the device shows that it is Not activated. When reactivating, the device hardware Info: Request failed

Warning Info

Effective troubleshooting steps

  1. Check the authorization port in the background and find that it is not up

  1. Restart authorization process, you can re-import and the authorization is normal

Root cause

Authorization process abnormality

solution

Restart authorization process to solve the problem

Original Link

https://support.sangfor.com.cn/cases/list?product_id=13&type=1&category_id=1096&isOpen=true