[AF] Group User Import CSV prompts error “Address conflict or illegal format”

Problem Description

After filling in the corresponding IP and MAC and importing them into the AF Local, a message pops up saying "Failed to add user…"
Path: [Authentication System] – [Local Users] – [Groups/Users] – [Import] – [CSV Format File Import] – [Start Import]

Warning Info

906525c3dd513638b9.png (12.67 KB)

Process——

1. After exporting the template, the normal import template test is normal
   
   709615c3dd2d799e43.png (70.84 KB)
2. Check the CSV format content that failed to import
   
   907195c3dd555ce321.png (42.18 KB)

Root cause

The MAC Address format is incorrect. The imported MAC format must use "-". ":" cannot be recognized.

solution

To change the MAC format in CSV format, use "-"

Original Link

https://support.sangfor.com.cn/cases/list?product_id=13&type=1&category_id=633&isOpen=true