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[SCP] After forgetting the password and recovering it, the user name does not exist or the password is wrong.

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Byadmin
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Problem Description

After forgetting the scp password, manually recover the password through the USB flash drive and then log in with the initial password admin/admin. The error message is "The username does not exist or the password is wrong"

Effective troubleshooting steps

  1. SCP has restored the password many times and restarted, but still cannot be accessed using the default username and password admin/admin
  2. Careful investigation revealed that the problem occurred because port 4430 was not added when accessing the scp IP address, and the default port 443 was used.
  3. Use https://scpip:4430 to access scp again and log in successfully using admin/admin

Root cause

The default port 443 is used to access SCP. You need to add port 4430 to access it.

solution

After Reset the password, use https://scpip:4430 to access the problem

Original Link

https://support.sangfor.com.cn/cases/list?product_id=36&type=1&category_id=25820&isOpen=true