[SCP] Deployment of ANI reports an error in establishing authentication. Internal error

Problem Description

680HCI, 681SCP, when deploying network visualization, error message "Authentication failed, internal error"

Effective troubleshooting steps

1. Check that the network communication between ANI, SCP and HCI is normal
2. Service abnormality caused by restarting the following services to solve (without affecting business)
   systemctl restart apisix.service
   systemctl restart pluto-*
   

Root cause

A patch was previously applied to SCP, which caused service abnormalities. You need to manually restart the corresponding service.

solution

1. Restart the service to solve the problem (without affecting business)
   systemctl restart apisix.service
   systemctl restart pluto-*
2. SCP690 and above have completely solved this problem

Original Link

https://support.sangfor.com.cn/cases/list?product_id=36&type=1&category_id=25394&isOpen=true