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【aDesk】3D VM black screen

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Updated
Byadmin
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Problem Description

The 3D virtual machine Running black after running for a long time
The screen is black when Connected mstsc
Reset VM and it will be fine
Reproducible

Effective troubleshooting steps

View log directory: /sf/log/Date when the problem occurred
View nvidia-vgpu-mgr.log

Root cause

The graphics card is not authorized in the virtual machineLicensing
At the same time, the graphics card resources requested for use in the virtual machine exceed the limit

solution

Authorize the graphics card for the 3D VM

Original Link

https://support.sangfor.com.cn/cases/list?product_id=26&type=1&category_id=13464&isOpen=true