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【aDesk】500 box has no sound when using round-hole headphones

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Problem Description

After upgrading to Version 5.5.0, 500 box suddenly had no sound when using round-hole headphones.

Effective troubleshooting steps

  1. Check that the sounds of VM and the box are turned Open Connected.
  2. Auto unlock after box Log In interface, go Settings System Settings->Sound Settings, and Select ALSA Protocol to hear the sound Connected.

solution

Auto unlock after box Log In interface, go Settings System Settings->Sound Settings, and Select ALSA Protocol to hear the sound. (If this Protocol Yes ALSA, you can try to change it to PulseAudio)

Original Link

https://support.sangfor.com.cn/cases/list?product_id=26&type=1&category_id=11313&isOpen=true