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【aDesk】Abnormal client Subject change

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Byadmin
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Problem Description

  1. After changing Subject, the box Subject has changed, but the browser Subject has not changed
  2. After changing Subject, the box and Browse… Subject are changed, but the vdi client Subject is not changed

Warning Information


Effective troubleshooting steps

Question Mon

  1. Check the Subject Settings of the VDC interface (Select Subject corresponding theme to change)
  2. Change the Browse… OR reset IE Clear cache Test Connectivity
    Question Tue:
    vdi client Subject has not changed
  3. Log out and log in again
  4. Uninstall and reinstall the vdi client
  5. Enter the User Password on the vdi client to log in to Mon VM, load all components and then Test Connectivity
    (Generally, Mon is normal Passed logging into VM and loading all components)

Root cause

Problem Mon: Settings Error OR Browse… cache
Problem Tue: The vdi client Subject requires the user to Log In to load all components (maybe the component is not fully loaded)

solution

Problem Mon: Check the VDC Settings; reset ie
Question Tue: Log in to the VM and load all components

Original Link

https://support.sangfor.com.cn/cases/list?product_id=26&type=1&category_id=12299&isOpen=true