【aDesk】Abnormal memory usage of virtual machines – zombie Process

Problem Description

The Mem Usage usage of Windows 10 VM on HCI is High. The total Mem Usage 64G, but it is not used by any business but occupies 40G

Warning Information

Effective troubleshooting steps

1. Use the RamMap tool View and find that Shareable and SessionPrivate occupy 30G and 16G respectively
2. View Process list of Task Manager and find that there are many csrss.exe Process, and the pid has reached more than 20w.
   

Root cause

csrss.exe worm virus

solution

Contact security experts or refer to relevant problem solutions online

Operation Impact Scope

Odd VM

Is Yes temporary solution?

No

Suggestions and Conclusion

Reference Solutions

Troubleshooting content

Reference troubleshooting steps

Original Link

https://support.sangfor.com.cn/cases/list?product_id=26&type=1&category_id=27329&isOpen=true