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【aDesk】Abnormal use Error Nantian Highspeed camera

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Problem Description

There is Mon Nantian Highspeed camera (1dfc:8713, 1dfc:8513) that works Connected Auto unlock after physical machine, but is Error (None screen) when used Auto unlock after VM VM

Effective troubleshooting steps

  1. Compare the driver information Medium VM Details see if there are any differences;
  2. Since this camera has two cameras, you need to check whether the Settings Medium VDC Connected;
  3. Connect the peripherals and View whether the corresponding administration and management information can be identified in the Details;
  4. Configure Settings Standard whitelist and camera list to perform corresponding list Test Connectivity to see if Connected;
  5. Configure Settings Highspeed scanners. After Settings PC Penetration Auto unlock after list Highspeed scanners, Re-Login and Powered on

solution

Check PC Penetration Auto unlock after list Medium Highspeed cameras

Original Link

https://support.sangfor.com.cn/cases/list?product_id=26&type=1&category_id=11839&isOpen=true