Log in

Sangfor Support Center

Table of Contents
< All Topics
Print

【aDesk】Abnormal use of Logitech C920 camera

Posted
Updated
Byadmin
Views1

Problem Description

538R2 Version, Logitech C920 camera is Error, it can be mapped but its supporting Software cannot Powered on

Process——

  1. Get the vid:pid of the Logitech camera: The physical machine uses the camera Connected. Auto unlock after the device manager of the physical machine, find the location of the Logitech camera, right-click – Type – Details – Hardware ID, and OK the VID:PID of the peripheral is 046d:082d
  2. Tested using 200 boxes, 500 boxes, and PC Log In vdi. All had problems, with screen delays. Using a physical machine Connected.
  3. Settings camera list for external devices. Log In Administrator Console, [vdi Settings] – [Policy Group], find the corresponding associated Policy group, and create a New camera list Auto unlock after [Virtual Desktop Policy] – [USB Device Access Control] – [Settings USB Exception list] – [Advanced Settings].

    872985f42a1fb21aa6.png (93.27 KB)
  4. , Settings list, Reset Auto unlock after VM in Administrator Console VDC console or VDC out of the box and then log in again to Re-Login Effective. It is found that the photo function Connected when using the Logitech Webcam Software comes with the Logitech camera, but Video is blurry.
  5. Use AMCAP to compare, the image quality Yes Connected, and there is no problem with the driver.
  6. Find the Process name of the Logitech Webcam Software Launcher_Main.exe, configure Settings DDRAW list, and after the step length is 1, it will display Connected

    86985f42a3c70a8dd.png (74.16 KB)

solution

  1. Settings camera list for peripherals

  2. Settings DDRAW compatibility list for Software

Original Link

https://support.sangfor.com.cn/cases/list?product_id=26&type=1&category_id=10937&isOpen=true