Issue Description

When using mstsc.exe as a remote application on VDI, the application crashes a few seconds after successfully establishing the RDP connection.

Error/Warning Information

Handling Process

1. Log in to the Remote App Server and check the Windows Event Viewer logs.
2. An mstsc.exe error was found in the Application logs as follows: ‘Error code: 0x0000409 , module : ntdll.dll’

Root Cause

The issue is caused by a printer driver. When the affected printers are redirected as part of the RDP session, the session crashes unexpectedly.

Solution

1. The long-term solution is to apply all missing updates and upgrade to the latest build.
2. The short-term solution is to disable printer redirection as part of the RDP connection profile.

Suggestion

Note: This issue is known to occur only on certain versions of Windows.