Issue Description

After following the instruction guide installing the redirection extension on the template and deploying to VM, the video redirection still did not take effect.

Handling Process

1. In the VM, ensure that the Google Chrome redirection extension has been successfully installed, it can be checked through chrome://extensions/

2. The VDC video redirection policy was configured correctly. The policy also associates to User and VM correctly.

3. Checking from VM internally, open the folder under the path Local Disk (C: ) > Windows > Temp > TmpSangforVdi > ShellMsg_01_s1_xxx.dat, the redirection did not take effect in the VM.

4. After checking, it was identified that the HEDC protocol was not suitable under the video redirection scenario.

Root Cause

Video redirection scenario is not compatible with the HEDC protocol.

Solution

Change HEDC to SRAP protocol. After this, the video redirection should be able to work normally.

Suggestions

1. Video redirection only works in thin clients with specific models, not applicable to EDU-50, STD-100, Windows, macOS and Android/iOS thin clients.
2. Ensure that the extension has been correctly installed.
3. VDC policy has been configured correctly.