BBC
Knowledge Base
- [BBC] 2.5.0 configuration alarm setting prompts "post args not correct"
- [BBC] AC12.0.17 is connected to BBC2.5.11, and the configuration cannot be sent from BBC to the AC device
- [BBC] An error occurred when filling in the serial number authorization – the device ID and the authorization serial number were entered in reverse order
- [BBC] BBC configuration email alarm notification error, prompt: The system email service is not set up, please set up the email server first
- [BBC] BBC device fails to send Auto VPN configuration to AF
- [BBC] BBC device inspection error: The device is detected to have a core file
- [BBC] BBC device overview shows branch WOC alarm: Not all connections configured in connection management are successfully connected
- [BBC] BBC failed to send connection management configuration to WOC branch
- [BBC] BBC prompts to install HVV package through acheck, please remove the dual machine first and then upgrade the devices one by one
- [BBC] BBC sends VPN configuration prompts that the configuration file conversion fails
- [BBC] BBC set alarm CPU usage exceeds 90% but does not take effect
- [BBC] BBC2510 version import image error, prompt Connection refused
- [BBC] Branch device exits BBC management and reports incorrect decontrol password
- [BBC] Cloud deployment failed, prompting an error message about insufficient subnet allocation
- [BBC] Duplicate label of SDWAN policy line causes failure of routing policy delivery
- [BBC] Frequent branch offline alarms – Cancel branch offline alarms
- [BBC] How to remove the restart prompt in BBC tasks
- [BBC] MailEasy deployment failed because there were too many spaces in the BBC branch network segment mask configuration.
- [BBC] Policy delivery failed – Delivery to the controlled end was not checked
- [BBC] The "Remote Access" button of the branch is gray, and you cannot log in to the branch device through BBC single sign-on
- [BBC] The CPU and memory of AC have exceeded the set threshold, but the BBC device did not notify
- [BBC] The device in the BBC VPN configuration displays an alarm–one of the VPN multiple lines is not connected
- [BBC] The intranet PC cannot access the BBC device because the gateway has ARP proxy enabled.
- [BBC] The time for issuing upgrade task prompts to take effect needs to exceed 30 minutes: the end time cannot be selected as 23:59
- [BBC] Unable to delete VPN topology, branch device associated with inter-tunnel routing caused
- [BBC] When AC is deployed for easy email deployment, it always prompts that the password length cannot be less than 8 characters
- [BBC] When configuring the authentication policy of the policy template, the regional administrator is prompted that there is no editing permission
- [BBC] When configuring the policy template on BBC, it was found that the application identification library was not the latest one — the device could not access the Internet.
- [BBC] When creating a new policy template for a BBC device, the template type cannot be selected
- [BBC] When logging into BBC on the public network, you cannot log in to the branch device through the BBC device — port 5530 is not mapped.
- [BBC] When the console page is opened, a pop-up page occasionally pops up saying "Failed to obtain data"
- 【BBC】aBOS devices cannot access BBC devices using SDW-V type
- 【BBC】Abos failed to access BBC — configure the shared key as a password
- 【BBC】AC configuration failed when sending BBC2.5.3 version
- 【BBC】AC failed to join BBC
- 【BBC】Acheck BBC prompts ssh connection failure
- 【BBC】After upgrading from 2.5.3 to 2.5.16, all branches failed to connect to BBC
- 【BBC】After upgrading from BBC2.5.6 to BBC2.5.10, it is not possible to join BBC using port 5001
- 【BBC】Alarms are displayed in the VPN topology, but VPN tunnels are all normal
- 【BBC】BBC configuration network configuration IP prompts IP conflict and cannot be configured
- 【BBC】BBC copying failed
- 【BBC】BBC deletes VPN topology in automatically generated
- 【BBC】BBC dual-machine synchronization status is always stuck in synchronization
- 【BBC】BBC email alarm setting error: Username and password authentication error
- 【BBC】BBC import branch users only displays the first group of users
- 【BBC】BBC import configuration failed
- 【BBC】BBC issued a branch equipment upgrade plan but the upgrade failed
- 【BBC】BBC retrieves the administrator login password of AC/SG policy template
- 【BBC】BBC unified upgrade, the upgrade plan has been shown as not running
- 【BBC】BBC uploads the AF version upgrade package and prompts that the system storage space is insufficient
- 【BBC】BBC user import failed, prompt: System internal error
- 【BBC】BBC2.5.16 failed to send the upgrade task to WOC9.5.6
- 【BBC】BBC2.5.3 failed to issue policy — prompt synchronization timeout
- 【BBC】BBC2.5.3 prompts that the network connection failed when filling in the serial number authorization — caused by DNS filling error
- 【BBC】Branch access to BBC, local subnet configuration lost
- 【BBC】Disk partition abnormality causes basic image package upload and installation failure
- 【BBC】Easy to deploy MIG via email failed – 404 error message when opening email
- 【BBC】Editing AF policy of version 8.0.35 reports an error message indicating that the page access failed
- 【BBC】Email validity test failed — due to incorrect DNS
- 【BBC】Failed to branch from BBC
- 【BBC】Failed to jump to a single branch console
- 【BBC】Failed to jump to AC console on BBC, the remote access button is gray
- 【BBC】Failed to log in to AF device console from BBC
- 【BBC】How to log in to BBC using Google on MAC: Your connection is not private
- 【BBC】Login to AF console from BBC will jump to 127.0.0.1:39999
- 【BBC】MIG access to BBC prompts "Not the correct domain name or IP"
- 【BBC】Only some branches are displayed in the VPN branch topology on the large screen
- 【BBC】Sangfor VPN push down failed (Local subnet segment conflicts with WAN IP segment)
- 【BBC】SDW-R4.0.14 installation upgrade image failed, error code: 1
- 【BBC】Serial number will be lost after a period of time
- 【BBC】SMTP configuration outlook365 mailbox alarm connection failure
- 【BBC】Test authorization adjusted to formal authorization activation failed
- 【BBC】The built-in rule base cannot be manually updated in BBC 2.5.3
- 【BBC】The device's built-in library cannot be displayed normally
- 【BBC】The English version of AF failed to join the BBC
- 【BBC】The headquarters equipment in the BBC VPN configuration keeps showing an alarm
- 【BBC】The large screen only displays one-way traffic diagram
- 【BBC】The number of branches in each group is inconsistent with the total number of branches
- 【BBC】Unified backup branch configuration failed
- 【BBC】Unified upgrade AC upgrade failed—AC upgrade script detection problem
- 【BBC】vBBC was installed on acloud, but the virtual machine optimization tool could not be installed
- 【BBC】VPN operation and maintenance screen does not show connection
- 【BBC】VPN topology management sends VPN topology display interruption
- 【BBC】When adding a new BBC upgrade plan, you cannot select the upgrade target
- 【SC】Remotely log in to the branch device through the SC online outlet and it prompts that the page cannot be connected securely
- Failed to upgrade AF base image template from 8.0.32 to 8.0.48 in BBC
- 【BBC】CM unable to edit policy with CM remote access to NGAF/policy template.
- 【BBC】CM failed to push down VPN config
- 【BBC】CM2.5.26 unable to configure doamain/URL as SMTP address
- 【BBC】Template policy opening issue
- 【BBC】Certain Module Button Disappear
- 【WANO】WANO Upgrade Fail : Prompt “This System Has Joined SC”
- 【BBC】Firmware template patch installation guide
Troubleshooting Guide
Cyber Command(CC)
Configuration Guide
- 【Cyber Command】SSL Validation Configuration Guide_V3.0.81
- 【CC】Cybercommand unable to access to web UI
- 【CC】Unable to import license file to CCOM3.0.50
- 【Cyber Command】VMware Virtual Cyber Command (vCC) Deployment Guide_V3.0.92
- 【Cyber Command】VMware Virtual Stealth Threat Analytics (vSTA) Deployment Guide_STA V3.0.79
- 【Cyber Command】Virtual Stealth Threat Analytics (vSTA) V2V Mirroring on Hyper-Converged Infrastructure (HCI) Configuration Guide_V3.0.81
- 【Cyber Command】CheckPoint Firewall Integration Guide_V3.0.65
- 【Cyber Command】FortiGate Firewall Integration Guide_V3.0.65
- 【Cyber Command】Sophos XG Firewall Integration Guide_V3.0.65
- 【Cyber Command】STA Hyper-V Deployment Guide_V3.0.65 (STA V3.0.39)
- 【Cyber Command】STA Hyper-V Password Reset Guide_V3.0.65
- 【Cyber Command】Virtual Stealth Threat Analytics (vSTA) Deployment on AWS Guide_V3.0.63
Knowledge Base
- [Cyber Command] [Asset] [] Error in importing Asset [Illegal format of the request type field]
- [Cyber Command] A large number of hosts were found to have scanning behavior on Endpoint security perception platform, but no Malicious File were found on the terminals
- [Cyber Command] Access device alarm: Cascaded unsynchronized device Very-Low Risk
- [Cyber Command] Accessing mss, error message when data reporting is enabled
- [Cyber Command] After clicking OK on the large screen visual setting, the prompt: Submission error, guarantee start time => This input item is required
- [Cyber Command] After Endpoint is processed, the previous processing status is still Pending
- [Cyber Command] After Server joins the business group, the business group is still not displayed on the large screen
- [Cyber Command] After VM deploys Cyber Command, restart and enter the installation interface again
- [Cyber Command] Asset incident are not generated due to incorrect asset type
- [Cyber Command] Automatic linkage NGAF does not take effect
- [Cyber Command] Branch range configuration error causes attack screen to have no data
- [Cyber Command] Check that there are more hosts to Endpoint week than in the last 30 days
- [Cyber Command] Click "Mark as Processed" for Weak Password and submit slowly. The cascaded access to the upper-level platform is Offline
- [Cyber Command] Cluster environment and NGAF configuration two-way authentication failed
- [Cyber Command] Configuration data backup test FTP Server 21
- [Cyber Command] Connectivity test failed when linked to Huawei firewall
- [Cyber Command] Cross-layer 3 MAC is not effective
- [Cyber Command] Cyber Command linkage NGAF and above, test prompts operation failure
- [Cyber Command] Cyber Command system detection prompts "inserter platform core process abnormality" due to Critical expiration
- [Cyber Command] Daily export has no data
- [Cyber Command] Device management today's transmission log number does not match
- [Cyber Command] Domain names that need to be released for Cyber Command3.0.64 to connect to Domain Name
- [Cyber Command] Enabling high detection mode leads to a large number of misjudgments in web Secure logs
- [Cyber Command] Export NGAF was detected to be infected with Cryptomining virus scanning behavior
- [Cyber Command] Failed to delete the Offline docking device prompt, it has been referenced
- [Cyber Command] Fair High Risk Host in the Host to be Pending is inconsistent with the number of High Risk Host in all risks
- [Cyber Command] Inconsistent platform names result in "Permission denied" prompt when pulling API data
- [Cyber Command] Inspection failed: Execute shell command: bash
- [Cyber Command] Lateral access analysis is empty
- [Cyber Command] Linkage IAG test authentication failure caused by cache
- [Cyber Command] Linkage processing failure resulted in no subsequent automatic linkage
- [Cyber Command] Many Branch Fair configured in Asset management, but only a few are displayed on the Branch screen
- [Cyber Command] Mirrored vxlan data cannot be recognized
- [Cyber Command] Modify the network port Very-Low Risk and the prompt "NIC status modification failed, please check the interface status"
- [Cyber Command] NGAF temporarily blocked IPs reaching the upper limit, resulting in linkage error
- [Cyber Command] Secure incident linkage NGAF prompt requires NGAF version
- [Cyber Command] Situation Awareness detected that Endpoint had port 161 open, but the port was not actually open
- [Cyber Command] STA [System] – [Secure Perception Platform] Configuration submission error
- [Cyber Command] STA and Cyber Command version incompatibility causes STA to synchronize logs to Cyber Command abnormally
- [Cyber Command] STA cannot connect using the upgrade client, prompting that the device cannot be connected. Please check whether the network is normal.
- [Cyber Command] STA delay caused by the probe system time lag
- [Cyber Command] STA has traffic and threat data, but Cyber Command has no Secure log
- [Cyber Command] STA upgrade client prompt: Failed to obtain public network time, upgrade serial number verification failed
- [Cyber Command] STA upgrade prompt: Software upgrade serial number verification failed (errno:41)
- [Cyber Command] Synchronize Secure log to Cyber Command, website access log is not displayed on Cyber Command
- [Cyber Command] The console prompts that the File Threat signature library is missing
- [Cyber Command] The content of the email alarm log is empty
- [Cyber Command] The contents of weak password log files downloaded from the same time period are different after a period of time
- [Cyber Command] The large screen is visible without Branch and the large screen has not switched to the multiBranch self-operation and maintenance scenario
- [Cyber Command] The navigation labels on the homepage of the same perception platform are displayed Tag opened in different browsers
- [Cyber Command] The operating device console occasionally crashes and prompts "out of memory"
- [Cyber Command] The risk business perspective has marked a Server as processed, but the number of processed events in the overview interface is still 0
- [Cyber Command] The security center does not display the log content of NGAF synchronization
- [Cyber Command] The STA browser page does not display a "STA"
- [Cyber Command] The top 5 data of major network activities to ensure large screen Attack Source is empty
- [Cyber Command] The upper limit of the data reported by the financial situation awareness platform is set, resulting in data failure to report
- [Cyber Command] Token error message when NTA301y is linked to NGAF
- [Cyber Command] Unable to detect virus files due to mistakenly opening sandbox configuration
- [Cyber Command] Upgrade management does not see STA online, and the STA rule base cannot be upgraded
- [Cyber Command] Upgrade to 3.0.58 prompts appre error
- [Cyber Command] Using Firefox to open the processing center error report
- [Cyber Command] Virtual vCyber Command gateway id duplication issue
- [Cyber Command] When adding Endpoint Secure in Cyber Command Correlated Response, it prompts that adding instance fails and clicks test and fails
- [Cyber Command] When opening the device management interface of Cyber Command, an error message is displayed: "Error information about the device ID collection field cannot be obtained! (check_devids_array_format)"
- [Cyber Command] When viewing Risky User, it prompts that you do not have permission
- [NTA] There is a risk alert but there is no corresponding hot incident
- [STA] STA cannot collect mirrored traffic
- [STA] STA does not support importing configuration files of different devices. It only supports importing configuration files of the same version and the same device.
- 【Cyber Command】Abnormal display of name on large screen
- 【Cyber Command】All attacks were directed to Guangdong in the network attack situation screen, but not to the province where Cyber Command is located.
- 【Cyber Command】Asset were not returned normally
- 【Cyber Command】Associate multiple Asset with the same mac
- 【Cyber Command】Connection to Cloud Mirror authentication failed
- 【Cyber Command】Cyber Command Asset are duplicated, but Asset groups are different
- 【Cyber Command】Data center visual prompt Server is not configured
- 【Cyber Command】External attack overview has no data
- 【Cyber Command】Global whitelist with no Secure incident
- 【Cyber Command】IAG accesses Cyber Command, user authentication Very-Low Risk fails
- 【Cyber Command】Large screen visible without external visual display module
- 【Cyber Command】Log search does not contain any logs related to the Internet
- 【Cyber Command】Security Center-Security Threat Intelligence Customized Threat Intelligence Sources
- 【Cyber Command】STA system status shows that the number of threats is 0
- 【Cyber Command】The processed data will still be displayed on the big screen
- 【STA】After STA updates the authorization, the status shows as not activated
- 3.0.77 Ransomware type Secure alerts are not found in the Analysis Center – Ransomware page
- 3.0.81-3.0.83 Vulnerability report export exception, data is template data [latest]
- Analysis Center Evasive Attack Filter Conditions
- Common third-party access issues
- Cyber Command Asset scanning configuration scanner cannot display STA version is too low
- Cyber Command is linked to Endpoint Secure, but Cyber Command always shows that Endpoint Secure is not installed
- Cyber Command linkage NGAF cannot issue Correlated Block
- Cyber Command shows that the AF on the cloud security service platform is Offline and cannot be disconnected
- Cyber Command system settings – general configuration – proxy Server effective range description
- Cyber Command3.0.77 System command injection incident cannot view details
- Cyber Command3.0.83 imports the 3.0.67 STA upgrade package and prompts that it already exists
- STA send traffic to port 4300 of CC
- The risk host has been handled for a month, and the score Fair homepage overview is less than 100 points
- Whitelist is not effective. The Whitelist validity period has expired.
- Why traffic does not generate Secure alerts or Secure incident troubleshooting guide
- 【CC】STA send traffic to port 4300 of CC
- 【CC】CC unable to submit the custom security event and show illegear character.
- 【CC】Rollback patch in CC# Issue Description # Error/Warning Information # Handling Process # Root Cause # Solution
- 【CC】Unable to submit custom security event
- 【CC】Rollback patch when perform upgrade
- 【CC】Unable to display/detect interface other than Management port on vSTA.
- GoldenEye Details Error: Database is busy
- [Integration] CC integrate ES SAAS
User Manual
Endpoint Secure(ES)
User Manual
Configuration Guide
Troubleshooting Guide
Version Release Notes
Best Practices
- 【ES】Best Practices: Anti-Ransomware Testing_V6.0.4
- 【ES】Best Practices: Endpoint Secure and NGAF Integration Guide_V6.0.2
- 【ES】Best Practices: Ransomware Solutions Based on Process Injection Protection and Backup_V6.0.2
- 【ES】Best Practices: Quick Installation of Agent based on P2P_V3.7.12
- 【ES】Best Practices: Hot Patching_V3.7.12
- 【ES】Best Practices: Remote Support_V3.7.12
- 【ES】Best Practices: Threat Hunting_V3.7.12
- 【ES】Best Practices: Multi-Branch Deployment Solutions_V3.7.12
- 【ES】Best Practices: Multi-Branch Deployment Solutions_All Versions
- 【ES】Best Practices: Endpoint Secure Security Hardening Guide_v6.0.2
- 【ES】Best Practices: Phishing Detection with Automated Response_v6.0.2
Knowledge Base
- [ES] Multiple endpoints detected with the same IP or MAC address.
- ISO installation of ES platform prompts "grub_calloc" not found after clicking install.
- After clicking on the installation of the ES platform for ISO, the monitor flashes and the signal output is abnormal, resulting in no image.
- Aliyun (Feitian Cloud 3.12) deployed ES on the platform, and the disk usage on the platform homepage is too high, causing the upgrade to fail.
- ES inspection prompt key patch repair abnormal
- [ES] Use JS script to export desktop control USB whitelist.
- [ES] micro-segmentation strategy based on server configuration displays unknown.
- Windows host installation of ES client prompts: Installation failed, current installation package file is missing.
- “` 【ES】CentOS 7 client installation of agent failed, prompting /lib/ld-linux.so.2: bad ELF interpreter: No such file “`
- [ES] ES 3.7.2 version deployment considerations
- [ES] Dell computer cannot enter the system after installing ES agent and restarting.
- [ES] Installation of agent in linux environment prompts ipset error.
- [ES] Password Reset Letter Template
- [ES] Linux agent offline issue caused by renaming the root account.
- [ES] Terminal offline issue caused by missing rm command in linux environment.
- [ES] ES installation failed on Mac computer.
- [ES] Installation of agent in linux environment prompts "get install authorization error".
- [ES] ES agent deployment error caused by ARM architecture.
- [ES] Deployment error of linux agent caused by using an outdated installation package.
- [ES] Agent installation fails.
- “` [ES] 3.5.24 Offline Deployment Access Console Prompts Internal Server Error “`
- [ES] Installation of ES Manager Error
- [ES] ES 3.7.2 version image deployment and network port modification issues.
- [ES] Network card restart error caused by arp verification mechanism in Centos environment.
- “` [ES] ES import rule library prompts "insufficient disk space" “`
- [ES] After installing individual agents in version 3.5.30, there is a prompt indicating unauthorized access, but the actual number of authorized managers is normal.
- [ES] Agent offline issue caused by Windows Firewall interception.
- [ES] Directory whitelisting with zero scanned files.
- [ES] The brute force cracking configuration is set to report only, but it is being directly blocked.
- [ES] AF linkage ES occasionally experiences linkage abnormalities.
- [ES] The configuration modified in ES Manager policy center has not been deployed to the terminal.
- [ES] After installing the Agent on the terminal, the compiled software cannot run the code properly.
- [ES] Virus scan indicates 0 files.
- [ES] After disabling the agent on the ES Manager platform, it cannot be re-enabled.
- [ES] The linked log has been continuously recording process evidence.
- [ES] Insufficient account permissions on the management side result in the inability to search for Agent terminal information.
- [ES] Directory missing / whitelist not effective due to
- [ES] Threat endpoints not synchronized with SIP in version 3.5.24 and above.
- [ES] Windows Server 2003 and XP SP3 micro-segmentation does not take effect.
- [ES] After being infected by the Purple Fox malware, the endpoint initiates malicious outbound connections, but ES is unable to terminate them.
- [ES] Using the security administrator account to handle threat prompts no permission
- [ES] Event Viewer Alert 4723 Event for Windows event
- [ES] The device type creation error is displayed in MSS when ES is accessed and the account is not activated.
- [ES] Violent cracking adding trust does not take effect.
- [ES] Multiple terminals detected accessing malicious domain through SIP, but ES cannot kill it.
- [ES] USB control plus white still can't see the U disk
- [ES] Accessing Malicious Domain After Installing ES
- [ES] Virus detected in BA server files.
- [ES] Case Study: ES Unable to Detect Virus in Windows Terminal C&C Communication
- [ES] Failed to add ES linkage.
- [ES] Modified the host username during the initialization of the Windows client scanning card engine.
- [ES] The scan for killing and scanning prompts that the number of scanned files is 0 due to the absence of the Temp directory.
- [ES] The client UI cannot be opened due to insufficient space on the C drive.
- [ES] Explanation of the mechanism for displaying the source IP of brute force attacks as anonymous IP.
- [ES] Exporting reports on the CSSP platform is abnormal.
- [ES] Client UI display abnormality caused by Windows resolution adjustment.
- [ES] Cascading Scenarios for ES Manager Terminal Grouping without Delete Option
- [ES] Terminal Management – Mechanism for obtaining Windows terminal account information
- [ES] ES deployment in CSSP shows an error message indicating that the authorization has expired.
- [ES] The micro-segmentation-isolation log beyond the 7-day range is empty.
- “` [ES] The terminal has been assigned to the ungrouped terminals after grouping “`
- [ES] Extraction of Pop-up Blocking Rules
- [ES] Isolation failure caused by the 4GB occupancy of the Windows agent isolation zone.
- “` [ES] Changes in mac address result in multiple records for the same terminal in the manager “`
- [ES] Issuing micro-segmentation causes iptables to be ineffective
- [ES] Port blocking pop-up is not subject to do-not-disturb restrictions.
- [ES] Upgrade prompt network error caused by console timeout.
- [ES] Allowed micro-segmentation will not be synchronized to SIP.
- [ES] micro-segmentation strategy query tool for Windows environment.
- [ES] Frequently Asked Questions about Upgrading and Packaging
- [ES] Inspection prompt: Risk of open tcp9200 port.
- [ES] Version 3.5.30 failed to print JG_35.
- After updating the test authorization, the upgraded version still prompts that the authorization has expired.
- [ES] ES terminal installation prompts for overwriting installation.
- “` [ES] Windows agent installation fails at 99% due to missing files “`
- [ES] The agent UI on Windows computers often pops up automatically.
- [ES] Interface without data backup function for non-centos systems version 3.2.21 or above.
- [ES] Windows 10 installation ES client prompts system activation exception without authorization
- [ES] agent installation failed due to abnormal patch_version.json file.
- [ES] The client installation cannot be installed after the template machine is deployed.
- [ES] When installing the ES center end to the server by burning the ISO to a USB flash drive, an installation error occurs.
- Failed to install ES on Linux system.
- “` [ES] AF can communicate with the ES platform on port 443, but fails to connect to ES “`
- ES configuration dual network card
- [ES] micro-segmentation cannot be configured for micro-isolation.
- [ES] Centos server installation of ES Agent error: insufficient memory, less than 500M.
- [ES] Installation of ES agent on Centos server fails due to lack of root privileges.
- [ES] Centos server installation ES Agent error: cron not found
- The ES agent installation failed because the platform did not apply for authorization.
- [ES] Failed to send test email due to ES Manager unable to access the internet.
- [ES] The central virus library cannot be automatically updated due to DNS resolution exception during the upgrade.
- [ES] Security device intercepts inability to automatically upgrade central terminal virus library.
- [ES] The central terminal virus library cannot be automatically updated, and ES Manager cannot access the internet.
- [ES] Centos system offline installation ES Manager error FirewallID not running
- [ES] Scanning prompt with AF linked to ES indicates unauthorized access.
- [ES] Trust list not effective due to lack of inheritance from parent policy.
- [ES] Centos server installation ES agent error: wget is not installed
- [ES] Unauthorized display on the platform after Windows terminal installation.
- [ES] Agent behavior analysis engine is not enabled.
- [ES] Ransomware protection strategy not effective.
- [ES] Virus scanning strategy not effective.
- [ES] micro-segmentation with no match count.
- [SIP] Branch module not displayed in asset awareness
- [ES] Abnormal use of remote operation and maintenance function without remote operation and maintenance authorization
- [ES] The installation of ES Manager failed due to incorrect MD5 value of the installation package.
- [ES] Centos system offline installation ES Manager error: IPV6 not enabled.
- [ES] ES Manager virus library not automatically updated due to ES Manager server DNS not configured.
- The CentOS operating system firewall version is too low to install the ES platform.
- [ES] ES Manager and agent are installed on the same server, causing ES Manager to fail to start.
- [ES] Failed to send test email due to incorrect SMTP server configuration.
- [ES] Failed to add SIP prompt for interlocking response: No permission to perform this operation.
- [ES] micro-segmentation Cannot be Turned On
- [ES] Partial automatic upgrade is set to "No" for platform software upgrade.
- [ES] Central terminal information disappears after terminal shutdown.
- [ES] The terminal ES cannot modify the real-time monitoring configuration of files.
- [ES] ES linkage with Cyber Command, SIP cannot find the logs synchronized with ES.
- [ES] Response Center unable to process event
- [ES] Manual Update of Rule Library Offline Package
- EDR unable to access Web console frequently
- Endpoint Secure Manager password recovery
- ES Delete Endpoint From System Backend
- ES MGR web UI unable access
- Failed to install agent on Linux machine
- Failed to integrate NGAF with ES
- Installing Endpoint Secure on VDI template
- Removing Vulnerability Assessment records
- Server cannot access Internet and not able to ping
- Time Zone Had Change To Italy Zone But Client View Time On ES MGR Still Incorrect
- Unable to access Endpoint Secure MGR when installed on VMware Workstation
- Unable to install agent due to there is other antivirus installed
- Unable to open security protection
- Unable to save RDP Secondary Authentication password
- Unable to save USB control configuration due to special characters at remark column
- Web UI unable to login
- When client receive email from ES about license expired, the content of email is blank
- Windows 8 install agent in v355 cause BSOD
- Expand USB Whitelist
- Malware count is different when clicked on different modules
- Malware Security Events Number shows abnormal at the Events Page
- Unable to submit changes on anti-malware and vulnerability remediation
- Uninstaller tool failed with error message
- 'Suspected Development Environment' appears repeatedly
- [WebUI abnormal] /ac partition is full
- [WebUI abnormal] Insufficient stack space
- [WebUI abnormal] Internal Server Error
- [WebUI abnormal] Login Failed
- Antivirus Database and ioa / ioc library is not updated
- Antivirus Database not updated automatically in ES Manager
- Attack counts not tally on [Home]
- Cyber Command is correlated with public IP but displays private IP
- Display Issue: Event Alerts in Advanced Threat Overview Without Detailed Information
- Endpoint Secure Manager password reset
- ES Manager Migration
- Failed to install patch on ES Manager
- Failed to install Windows vulnerability patch
- Login to MGR prompts User Disabled
- Replace SSL Certificate on ES Manager
- Security Events Overview Display Issue: Event List Visible, Total Count Missing
- The number of licenses used does not match the actual license usage
- Unable to launch Endpoint Secure agent
- Unable to save Data Backup settings
- Upgrade ES failed
- WebUI abnormal after firmware upgrade
- Agent installation failed on Windows Server 2008 SP 2
- Antivirus Database is not updated on the ES Manager
- Automatic Grouping does not work
- Configure IP address for ES Manager (backend)
- Endpoint Discovery is not working
- One of the endpoint unable to detect malicious file while another endpoint able to detect the malicious file
- sfwtp service could not be started because it cannot find the specified file.
- ES Client appears offline
- SaaS EDR stops sending Syslog
- Add Node Failure
- Failed To Start Remote Support Tool
Hardware
Documentation
- [Hardening troubleshooting] How to handle the IPMI report of CPU self-throttling (processor automatically throttled) traffic throttling servers with CPU Usage starting with 9T
- [Hardware troubleshooting] 2.5-inch SSD cannot be installed when Expand capacity a server with SN Install F6Q
- [Hardware Troubleshooting] 9540-8i RAID card group RAID10 Operation guide for Services with SN starting with FDS
- [Hardware Troubleshooting] 9560-8i RAID card group RAID5 Operation guide for Services with SN starting with FBQ
- [Hardware troubleshooting] aDesk-STD-300H-s box cannot display after connecting to VGA port and then to HDMI port
- [Hardware troubleshooting] After upgrading the HCI670 Version, the System repeatedly restarts Auto unlock after the system loading interface
- [Hardware troubleshooting] Common commands of storcli64 tool
- [Hardware troubleshooting] Dealing with Error of Services items caused by abnormal power failure of SN 9H and F6H entries updated
- [Hardware Troubleshooting] Dealing with the power alarm problem of the AD product line WEB console
- [Hardware Troubleshooting] Dell Server RAID card Tool perccli64 Common Commands
- [Hardware Troubleshooting] Expand capacity when the expansion hard disk characters long. not recognized in the Wed slot
- [Hardware Troubleshooting] External Bypass Device Test Connectivity Operation Guide
- [Hardware Troubleshooting] Handling of abnormal alarms for 197 entries updated Error Alerting reports
- [Hardware Troubleshooting] Hard Drive SMART Parameter Study Document
- [Hardware Troubleshooting] How to distinguish between onboard Interface and extended network ports Interface
- [Hardware Troubleshooting] How to fix the problem of network security equipment repeatedly restarting after connecting the eth0 port to the network cable
- [Hardware troubleshooting] How to fix the problem that disks 9, 10, and 11 on Services with SN starting with F6H or FBH are not recognized
- [Hardware troubleshooting] How to fix the problem that the BIOS Services with SN Save with F6N or FBN cannot save Settings settings
- [Hardware troubleshooting] How to fix the Services of the server Server Room with SN starting with 9S or F6N failing to Power On on after a power outage
- [Hardware troubleshooting] How to flash DMI on a Services with SN starting with FAC
- [Hardware troubleshooting] How to handle IPMI cpu_caterr report for Services with SN starting with 9F or F6F
- [Hardware troubleshooting] How to handle the CPU MCEERR report on the server IPMI with SN starting with F6Q
- [Hardware troubleshooting] How to handle the IPMI PCU report of GPU Services with SN starting with 9T or F6T
- [Hardware troubleshooting] How to locate the slot of the BMC memory error on a server with SN characters long. characters long. F6Q
- [Hardware Troubleshooting] How to query the hard disk slot position by hard disk letter on a server characters long. Passed a RAID card card
- [Hardware troubleshooting] How to solve the problem of two hard disks with 2 scsi_ID in a server with SN Mon with 9C and F6C
- [Hardware Troubleshooting] How to use the Serial Port (console port)
- [Hardware Troubleshooting] Huawei Kunpeng ARM server Offline problem troubleshooting
- [Hardware troubleshooting] Inspection tool detects low System Disk Transfer rate in RAID 1 group
- [Hardware Troubleshooting] Install System cannot find hard disk troubleshooting
- [Hardware troubleshooting] Interface Fixed Share device Sensitive Interface tags, which causes Interface to be processed out of order
- [Hardware Troubleshooting] NGAF device USB flash drive Password Operation guide
- [Hardware Troubleshooting] NGAF device USB flash drive Password Operation guide
- [Hardware troubleshooting] NGAF product line WEB reports that the hard disk does not Sensitive
- [Hardware troubleshooting] Passed to find which NIC corresponds to the network port ethX
- [Hardware Troubleshooting] PMC RAID card Mon hard disk that reports an io error, causing the device to crash.
- [Hardware Troubleshooting] RAID card Card (720ix AnyRAID) Replacement Guide for Servers (RD650) with SN Starting with 9L
- [Hardware Troubleshooting] SAS Hard Drive Smart Info Identification Standard
- [Hardware troubleshooting] Server console reports CPU Usage high temperature when SN starts with F6H
- [Hardware troubleshooting] Server memory initialization error handling for SN starting with FBH
- [Hardware troubleshooting] Servers with SN starting with 9F or F6F repeatedly restart Auto unlock after quality inspection interface
- [Hardware troubleshooting] Servers with SN starting with 9W will experience a blue screen when entering BIOS
- [Hardware troubleshooting] Servers with SN starting with F6H cannot be put on the rack Auto unlock after a 1.2m Rack
- [Hardware troubleshooting] Servers with SN starting with FBC cannot enter the System troubleshooting
- [Hardware troubleshooting] Services network port lights Shut Down after Interface is shut down
- [Hardware troubleshooting] SN Install two M10 Graphics Card for F6N and FBN Services and could not enter System processing
- [Hardware troubleshooting] SN is FBH server down, Fault code CPU Usage VCCIN error processing
- [Hardware Troubleshooting] SN is the F6H server 9460RAID RAID card group RAID5 Operation guide
- [Hardware troubleshooting] SN is the FBN server card Start HTTP Boot over IPv4 interface processing
- [Hardware troubleshooting] SN starts with FAC. Haiguang Services server System Disk group RAID1 Operation guide
- [Hardware troubleshooting] Some network ports of the NTA device are not lit, and the console shows green and Connected connection
- [Hardware troubleshooting] The 2U device arm light is always on and connected to the monitor to see the problem in the BIOS interface
- [Hardware troubleshooting] The BMC Monitor usage rate of the server with SN starting with F6H is different from that Administrator ConsoleDescription
- [Hardware troubleshooting] The BMC of the server with SN starting with FBQ cannot recognize the CPU Usage Info processing
- [Hardware troubleshooting] The bypass of the device with SN starting with WAZ is always on and cannot Power On turned on.
- [Hardware troubleshooting] The device keeps restarting after the server manually restarts the device if the SN Mon Restart 9H or F6H
- [Hardware troubleshooting] The hyper-converged MonAllin-one machine reports that all disks have been unplugged, and some disks cannot be recognized after restarting
- [Hardware troubleshooting] The server with SN starting with 9C cannot recognize the USB disk.
- [Hardware troubleshooting] The server with SN starting with F6H cannot find the System Disk and Install a low Version and Select USB disk to enter grub
- [Hardware troubleshooting] Troubleshooting for beeping sound Services starting with SN 9C or F6C
- [Hardware troubleshooting] Troubleshooting for Services device restart caused by hot-swapping NVME disk on a server with SN Restart with F6H
- [Hardware troubleshooting] Troubleshooting for the problem that all disks are not recognized after replacing the RAID card on a server with SN starting with FAS
- [Hardware troubleshooting] Troubleshooting of 2U server crashes with SN starting with 9D or F4D
- [Hardware troubleshooting] Troubleshooting of CPU frequency reduction reported by WEB on Services with SN starting with CPU Usage
- [Hardware Troubleshooting] Troubleshooting of network security equipment making beeping sounds
- [Hardware Troubleshooting] Troubleshooting of server card LOGO interface issues with SN starting with FAS
- [Hardware Troubleshooting] Troubleshooting of the Interface being removed due to the incompatible optical module being inserted
- [Hardware troubleshooting] Troubleshooting of the VDDQ_GHJ Services reported by IPMI of the server with SN 9H and F6H
- [Hardware troubleshooting] Troubleshooting of the VDDQ_GHJ Services reported by IPMI of the server with SN 9H and F6H
- [Hardware Troubleshooting] Troubleshooting of WEB disk display issues on SN F6C server EDS3600 model
- [Hardware troubleshooting] Troubleshooting of X722 electrical port connecting switch and PC not linking
- [Hardware Troubleshooting] Troubleshooting the problem of the device failing Install Graphics Card for F6N and FBN GPU servers
- [Hardware troubleshooting] Troubleshooting: When forced bypass is enabled for a device starting with SN WEC, only 4 Interface are recognized
- [Hardware troubleshooting] Two devices are directly connected Restart the optical port of the restarted device is not lit System
- [Hardware Troubleshooting] U.2 Hard Drive Operation Guide
- [Hardware troubleshooting] Use ethtool -p in Linux to locate the problem that the Intel 82599 NIC light is not on
- [Hardware troubleshooting] View the device SN and model
- [Hardware troubleshooting] When connected to the Serial Port cable (console cable), the arm light is always on and System cannot be entered for troubleshooting
- 【aDesk】7AU STD-100-s (VGA) box connected to the monitor has shadows on the font
- 9311-8i RAID card BIOS Services guide for servers with SN starting with F6Q FBQ
- After the device Power On, enter the BIOS interface OR enter the BIOS Password interface
- After the device Power On, the kernel loading interface is displayed.
- and ALRM and HA lights flash alternately
- Bypass light is always on
- Checking for low disk performance reported by WEB
- Connected Power On Workflow network security equipment
- Device bypass support list
- Equipment Expand capacity AND customization demand inquiry
- Equipment Operation instructions (Desktop devices)
- Equipment Shelf Operation Guide (1U Equipment)
- Equipment Shelf Operation Guide (2U Equipment)
- F*D front and rear panel Description
- HCI680 Version with third-party Lenovo server 430-8i RAID card, WEB Tips RAID card Error
- How to set up raid in UEFI Mode SAS 3008 RAID card
- How to use the console
- IAG device Serial Port Operation guide
- IAG fiber module not showing the red light dot after plugged in
- Indicator Light Description Each Product Line
- Install Guide for Expansion NIC
- Licensing raid with server serial number FDS* Passed BMC
- None display when connected to the Serial Port or VGA port after the device is turned on
- Optical Module Cannot Be Removed Operation Guide
- Optical Module Insertion and Removal Operation Guide
- Power module indicator Error handling
- Power Module Removal Guide
- Settings boot entries updated in BIOS
- Settings power on in BIOS
- Status of each System light from when the device is turned on to when the system Power On
- The Alarm light is always on, System Running Connected, and the backend can be accessed
- The alrm indicator is always on and Administrator Console cannot Log In in
- The device cannot be Power On (the power light and logo light are off)
- The device gets stuck Auto unlock after System startup process after powering on
- The device is repeatedly powered on and off (auto-Restart)
- The FBQ server BMC page Settings RAID card administration and management Tips RAID card is not in place.
- The power light is off
- WEB report: Disk Lifetime insufficient
Hyper-Converged Infrastructure(HCI)
Configuration Guide
- 【HCI】CLI Command Line Operation Guide_V6.8.0
- 【HCI】Deployment Guide for Third-Party Proxy Server_V6.10.0
- 【HCI】Virtual Storage Deployment Guide_V6.8.0
- 【HCI】Virtual Storage Heterogeneous Requirements VS 3.0_V6.8.0
- 【HCI】SSD Firmware Remediation Guide_V6.3.0-6.9.0
- HCI Common Log Description (VT,VS and VN)
Knowledge Base
- “` [HCI] The administrator account is used to log in to the virtual machine and prompts you that your account has been disabled. “`
- “` [HCI] The Windows system MBR format only supports 2TB disks and needs to be converted to GPT format “`
- “` 【HCI】sCloud620 installation displays garbled characters “`
- “` 【HCI】Virtual machine migration from HCI to heterogeneous VMware failed, with the error message "Failed to retrieve vCenter storage information" “`
- [acloud] A disk of the virtual machine migrated to the acloud platform cannot be recognized
- [aCloud] Adding a physical disk to a virtual machine reports an error: This disk is offline or inaccessible on this host
- [aCloud] Adding an existing disk to a virtual machine reports an error message saying the disk file is in use
- [aCloud] After changing the IP of acloud Cluster and acmp, acloud shows Not licensed
- [aCloud] After installing Ubuntu 16.04, the graphical interface starts but the mouse cursor is not visible, although it can be clicked.
- [acloud] After installing vmTools, the NIC cannot be seen in ifconfig. It returns to normal after uninstallation.
- [aCloud] After migrating a Windows 2003 virtual machine to hyper-convergence on VMware, an error message is displayed when changing the IP address to the original virtual machine IP address.
- [acloud] After Node has Graphics Card installed, the virtual machine has a Graphics Card added, but cannot boot and reports an error
- [aCloud] After uploading the WAN optimized image, when creating a cloud interconnection tunnel on the cloud interconnection page, it still prompts to upload the image
- [aCloud] Automatic deployment of RAC error ORA-00401
- [aCloud] Automatic deployment script installation error [FATAL] [INS-30132]
- [aCloud] Automatic merging of virtual machine backups failed.
- [aCloud] Cluster occasionally prompts vxlan port alarm
- [aCloud] Cluster upgrade reminder: There is a task running. Please go to the task list to cancel the running task, or wait for the task to complete before proceeding
- [aCloud] Cluster ZK service did not add alarm
- [aCloud] Creating a vAF device on the enterprise-level cloud acmp cloud management platform, unable to select storage location
- [aCloud] Creating a virtual storage reports an error "Timeout in obtaining Node information, please try again later"
- [aCloud] Dell FC disk cannot be recognized on the Add FC storage page
- [aCloud] Error when entering rman, ORA-12560: TNS: protocol adapter error
- [acloud] Error when migrating a virtual machine from vmware to acloud: The number of Slot per CPU socket of the migrated virtual machine cannot be an odd number greater than 1
- [aCloud] Error when uploading ISO image to FC storage: Disk space check failed, please check whether the disk space is sufficient or whether the disk space is writable
- [aCloud] Errors when running Rman backup scripts: RMAN-06208, RMAN-06210, RMAN-06214
- [aCloud] Explanation of various operation speed restrictions on the hyper-converged platform.
- [aCloud] In aCMP scenario, log in to Cluster and manually Revoke/Deallocate Cluster authorization, and it cannot be added again
- [aCloud] Migrate VM prompt: Please check whether the boot disk or the system disk is a GPT disk, if so, upgrade system to Windows Server 2008 R2 first before performing migration operation.
- [aCloud] Non-admin user administrator fails to start the virtual machine, prompting that there is no power control permission
- [aCloud] Oracle database expdp exports a table with lob fields, reporting an ORA-01555 error
- [aCloud] Oracle RAC reports an error, PRVG-1101: The SCAN name cannot be resolved
- [aCloud] P2V Migration virtual machines prompts "Disks with the same disk ID are not supported in the system"
- [acloud] p2v tool migration reports network configuration error, prompting that the subnet mask corresponding to IP (xxxx) failed to be obtained
- [aCloud] Platform upgrade 6.0.0R3 completed, waiting for Node restart, Cluster IP is not accessible.
- [aCloud] Reporting "libcap.so.1: cannot open shared object file: No such file" during Oracle Rac installation
- [aCloud] Server2008 virtual machine enters the repair interface after Power On on.
- [acloud] Storage Expand Capacity alarm prompts that the total number of authorized physical CPUs required in Cluster is greater than the number of virtual storage Licensing/license key authorizations
- [aCloud] Stretched Cluster adding witness node host to extended cluster: Node hard disk configuration does not meet requirements
- [aCloud] stty erase solves the issue of ^H appearing when pressing backspace.
- [acloud] The aggregation network with Xinrui's switch is not working
- [aCloud] The IO Latency of the Oracle database file type Log File in the monitoring center has exceeded the threshold of 50ms for 3 consecutive times.
- [aCloud] The monitoring center reports an error when adding performance monitoring to a Windows virtual machine, indicating that no credentials have been set for the virtual machine
- [aCloud] The newly added Cluster in the cluster cannot recognize the external ISCSI storage.
- [aCloud] Ubuntu system virtual machine console keyboard layout is chaotic.
- [aCloud] Unable to import VAF licensing/license Licensing/license key
- [aCloud] Unable to mount Linux LVM partition in rescue mode.
- [aCloud] Virtual machine performance optimization installation failed
- [aCloud] When adding a physical disk to a virtual machine in FC storage, the physical disk on the server cannot be seen
- [aCloud] When adding an aggregated Aggregate Interface, some network ports cannot be selected
- [aCloud] When adding iscsi storage, an error message appears: "Storage access exception, please confirm the storage environment"
- [aCloud] When backing up a virtual machine with CDP, an error message appears: "The host where the Node is located cannot access the IO log storage"
- [aCloud] When Clone VM and selecting the Run Location, an exclamation mark appears in front of a Node, and it is prompted that cloning the virtual machine to this Node will cause network disconnection
- [aCloud] When creating a virtual Virtual Datastore, it prompts "Data Disk configuration is incorrect, at least 2 hosts are required to configure Data Disk"
- [acloud] When creating a volume for virtual storage, it prompts that the acquisition of Node information has timed out.
- [aCloud] When filling Licensing/license key, it prompts "Device basic component (aSV) Licensing/license key failed, Licensing/license key check failed"
- [acloud] When importing the CDP backup Licensing/license key, the message "Insufficient CDP module Licensed Resources, please contact customer service to upgrade Licensing/license key
- [aCloud] When opening the SANGFOR Converter migration tool, the message "Sangfor migration tool installation failed" pops up
- [aCloud] When replacing Node, the message "The remote Node and the current Cluster patch package version are inconsistent" appears.
- [aCloud] When starting the MySQL service on the server 2003 virtual machine, an error message appears: The local computer cannot start MySQL, error 1053: The service did not respond to the start or control request in a timely manner
- [acmp] The acmp service is unavailable, possibly due to system congestion.
- [ASW] Garbled code when logging into the switch using the console port
- [ASW] The switch cannot enter global mode
- [EDS] When the Sundray switch is connected to a Cisco switch, the Cisco switch network port will go down
- [HCI-ANI] ANI authentication failed due to ANI not configuring a gateway
- [HCI-ARM] ARM installation failed with the prompt: Exit the installation program, reason: The server is not equipped with a RAID card (54).
- [HCI-ARM] Unable to mount USB disk after installing openEuler system
- [HCI-ASEC] asec authentication failed, cloud security center service abnormality
- [HCI-ASEC] asec deployment failed, and failed to obtain cloud security center Cluster information
- [HCI-aSec] Installation of the Virtual Machine security agent plug-in failed and prompted that the disk space was insufficient by 2G
- [HCI-Monitoring Center] Use SNMP to monitor virtual machines
- [HCI-SCMT] The amount of internal data in the virtual machine decreases after migration.
- [HCI-SCMT] The virtual machine network card cannot be started after migration to hyper-convergence
- [HCI-SCP] aops monitoring virtual machine status shows that data is not reported
- [HCI-VN] 5000 rate NIC before 680 do not support solutions
- [HCI-VN] 630R2 edit Management Interface mask prompts service unavailable
- [HCI-VN] 670 When passing through vxlan, the inner IP packet is fragmented, causing the DF bit to be cleared
- [HCI-VN] 680 front-end alarm virtual router operation failure
- [HCI-VN] 680 Physical Host port xxxx configuration is lost, please check and try again
- [HCI-VN] 680 rolling upgrade to 691 reports an error and fails to perform router Live Migration
- [HCI-VN] After 670, when high Best Performance vxlan0mtu is not 1600
- [HCI-VN] After upgrading the 670R3 patch, a Node is disconnected from the storage network of other hosts, affecting services
- [HCI-VN] After version upgrade, MySQL database upgrade failed and network configuration delivery failed
- [HCI-VN] ANI virtual machine error: Failed to establish authentication, please try again later or contact technical support
- [HCI-VN] Check the firmware version of the NIC that is taken over for versions 630 and later
- [HCI-VN] Configuring IP on the vxlan port causes a network segment conflict alarm, error code: B105000D
- [HCI-VN] Error during upgrade: Virtual Network upgrade post-processing failed
- [HCI-VN] External network loop causes latency and packet loss in virtual machines
- [HCI-VN] Failed to add aggregate interface to hosts in batches
- [HCI-VN] Failed to add Node, failed to update ANET certificate and other authentication information
- [HCI-VN] Failed to obtain network connection information: Communication with Node is abnormal, please check the network connection status! Error code: 0x01001AD8
- [HCI-VN] Failed to re-set the Cluster IP, and data plane (DP) repeatedly reported that the network port had been taken over
- [HCI-VN] HCI supports different aggregation modes. How do Node and switches configure the aggregation mode?
- [HCI-VN] How aDesk communication interface IP when VXLAN and terminal communication ports are multiplexed
- [HCI-VN] How to switch storage ports from single/Link Aggregation with Two Switches to standard link aggregation when upgrading from versions prior to 670 to versions 670 and later
- [HCI-VN] In a four-network integration environment, an alarm indicates that the LACP aggregation member port peer is not configured with LACP aggregation mode
- [HCI-VN] Invalid mask causes alarm network configuration to fail to be delivered, and the control plane service status is abnormal
- [HCI-VN] NIC does not receive lacp messages, resulting in abnormal lacp aggregation negotiation
- [HCI-VN] NIC incompatibility causes business network interruption
- [HCI-VN] Physical network cross-connection scenarios cause Virtual Network anomalies
- [HCI-SCP] The operation of disabling ASEC is not correct , causing the cluster to fail to be added to SCP.
- [aServer] Server unable to boot up after upgrade to HCI 670
- “SSD Does Not Support Discard” Alert When Creating VS
- [ASEC] Failed to enable security capability. Reason for failure: Failed to authorize the Virtual Machine security protection component. Please contact technical support
- [ASEC] The number of authorized CPUs aSEC Cluster resource pool have been disabled, and the protection status of the Virtual Machine are all displayed as unprotected
- [HCI-VN] 6.10.XX version inspection prompts that the FDB entries for storage reuse are inconsistent with the configuration file
- [HCI-VN] Distributed Firewall not take effect on template VMs in VDI VM
- [HCI-LMT] The number of non-media errors of disk (XXX) has exceeded the limit. Non-media errors have occurred 1003 times, which is greater than or equal to the threshold of 1000. Recommendation: Please replace the disk in time.
- [ASEC] aSEC VM/Virtual Machine Snapshot Failed
- [HCI-LMT] Importing a VM VMA template, the progress bar is stuck and cannot be completed
- [ASEC] Data protection policy snapshot Take Snapshot failed
Troubleshooting Guide
- [HCI-LMT] 630R2 Offline Upgrade 6.10.0 failed, and the upgrade package file detection failed.
- [HCI-VN] After Node host network port is plugged in, Node goes offline (NIC can send packets but cannot receive packets)
- [HCI-VN] Distributed Firewall sets a Deny groups, but mutual access between virtual machines in the group is also blocked
- [HCI-VN] Failed to obtain the VLAN Subinterface configuration list
- [HCI-VN] Migrate router error: Currently in migration state, operation not Allow
- [HCI-VN] One-Health Check reports storage network communication port detection: Program detection timeout
- [HCI-VN] Upgrade completed detection, Node business port configuration is inconsistent with the database
- [HCI-VN] Virtual Machine cannot start after restarting NIC (vlink not delivered)
- [HCI-VN] vxlan address is not sent, vxlan0 has no ip
- [HCI] After restoring the root password in centos, the correct password is used to log in but the prompt is "login incorrect"
- [HCI] Cluster is lost after a physical machine in the cluster is restarted
- [HCI] Detect upgrade package, detect hard disk configuration abnormality, obtain virtual storage status, command execution failed
- [HCI] NVIDIA authorization server configuration IP address prompts "Error: unknown connection ''. "
- [HCI] When adding iscsi to HCI and clicking on authentication, an error message appears: "Storage configuration update failed: Storage access abnormality, please confirm the storage environment!
- [HCI] When updating License key file, the message "Platform authorization activation failed! Invalid name"
- [HCI] Windows virtual machine NIC NIC cannot be seen in the adapter options.
- [Interface Multiplexing] When editing or switching network ports, prompt: The system is unavailable, possibly because the system is busy. Please try again later.
- [No volume scenario] Single node and single Witness Node, upgrade 670 and earlier versions to higher versions, the volume page prompts that it is initializing
- [VDI]Node status are showing as "0%"
- 【aCloud】Antivirus software causes virtual machine network to be intermittently connected
- 【aCloud】Test connectivity failure to online SP server with third party proxy
- 【HCI-ASEC】How to enter the backend of aSEC
- 【HCI-VN】Windows virtual machine network performance issues
- 【HCI】Oracle Database Performance Issue Troubleshooting Guide_V6.8.0
- 【HCI】Storage port interrupt core isolation
- 【HCI】Storage Private Network Troubleshooting Guide_V6.8.0
- Power On stuck at Booting from Hard Disk
- Troubleshooting virtual machine latency issues
- Virtual storage creation prompts that the virtual Virtual Datastore supports a maximum Raw Capacity
- 【NGAF】Unable To Build IPsec VPN_Error: No Proposal
- [HCI]HCI VM Backup Failed "Virtual machine disk has not been initialized completely. Please try again later"
- 【HCI】Unable to Delete Old Residual VMware Backup Policy on HCI after HCI is managed by SCP
- SCMT – adding 1160 kernel version
- 【HCI】Window Server 2012 unable to detect NIC
User Manual
Version Release Notes
Whitepaper
Best Practices
Internet Access Gateway(IAG)
Configuration Guide
- 【IAG】 Ingress Client Configuration Guide_V13.0.80
- 【IAG】Custom URL and Custom Application Configuration Guide_V13.0.80
- 【IAG】Domain Single Sign-On (SSO) Configuration Guide_V13.0.80
- 【IAG】Integrated Windows Authentication (IWA) Single Sign-On (SSO) Configuration Guide_V13.0.80
- 【IAG】Internet Access Audit Configuration Guide_V13.0.80
- 【IAG】Password-Based Authentication Configuration Guide_V13.0.80
- 【IAG】Script Single Sign-On (SSO) Configuration Guide_V13.0.80
- 【IAG】The PC Browsing Page Was Rejected By IAM But Did Not Generate A Log
- 【IAG】Can Not Access Virtual IP
- 【IAG】In Active-Standby Mode High-Priority Device Is Not Preempted As Active Unit.
- 【IAG】Unable Sync With External LDAP Server
Knowledge Base
- [aBOS] After aBOS is launched, the intranet can ping vIAG but cannot ping aBOS
- [BA] After installing the external SP package, the external console cannot log in
- [BA] BA query log stuck — hardware KEY detection failed
- [BA] Shutdown detection has no data–user is in the root group
- [BA] The audited file on the USB disk cannot be exported — the attachment is not synchronized to the external
- [BA] The BA page displays all garbled characters – the disk space is full.
- [BA] The behavior perception system cannot find any records when querying a certain group – the organizational structure will not be automatically synchronized
- [BA] The number of people on the detection interface that is not shut down is inconsistent with the number of people in the exported report
- [DAS] Auditing method for web and database business monitoring on different IP addresses
- [DAS] How to uninstall the agent plug-in under Windows
- [DAS] Oracle database operation audit is incomplete
- [IAG access] The authentication-free access scenario does not take effect
- [IAG] 12.0.42 link load does not take effect
- [IAG] 12.0.62R2 upgrade to 12.0.80 failed
- [IAG] 12.0.8 Authentication Policy MAC as Username Automatic Entry User and MAC Address Binding Failed
- [IAG] 163 mailbox audit failed – SSL content recognition is not effective
- [IAG] 6.1 to 11.0R2 upgrade failed – too many URLs in the blacklist and whitelist groups
- [IAG] 6.1 upgrade to IAG11.0 upgrade error – the external file alarm function is configured
- [IAG] 802.1x authentication Android 11 does not support the method of not verifying certificates
- [IAG] 802.1x authentication failed on the computer side – certificate authentication was enabled
- [IAG] 802.1X authentication, authentication assistant succeeds, but authentication fails on IAG
- [IAG] 802.1x Ingress Client opens error message
- [IAG] A case where integrated wndow identity authentication (iwa) single sign-on fails to join the domain
- [IAG] A computer on the intranet cannot access the IAG console – there is a conflict with the computer's virtual network card address
- [IAG] A custom URL for a domain name failed to be released – web file type filtering caused
- [IAG] A new external network line was added, causing abnormal Internet access on the internal network
- [IAG] A new network segment is added to the intranet and cannot access the network–Authentication policy denies authentication
- [IAG] A possibility that access control policy denial may not take effect
- [IAG] A possibility that the bridge deployment device cannot log in
- [IAG] A possibility that the data center cannot find logs
- [IAG] A possible reason why the device CPU is continuously high
- [IAG] A single website cannot be accessed, and the direct access prompts that the user authentication packet is lost
- [IAG] A situation where the data center cannot query logs based on the organizational structure
- [IAG] Abnormal IAG behavior audit QQ application log in bypass mode – monitoring network segment setting problem
- [IAG] Abnormal status of active/standby deployment indicates heartbeat timeout – high availability is not enabled on the standby machine
- [IAG] Abnormal user logout–the terminal's heartbeat detection interaction message and IAG communication failed
- [IAG] abos initialization wizard prompts that at least one gateway type device should be activated: The authorization serial number is opened incorrectly
- [IAG] aBOS warns every day that the virtual storage usage exceeds the threshold: Turning on automatic backup causes
- [IAG] Access is restricted when modifying IP address group in object definition
- [IAG] Access policy is not effective – the user terminal matching the access policy does not pop up the access interception page
- [IAG] Access rules have been set, but the client has been prompted for violation, and the policy of prohibiting Internet access has not taken effect – the silent installation function has been enabled
- [IAG] Access to an intranet server without going through IAG was blocked by IAG, and will be restored after going through directly
- [IAG] Access to the intranet server is inaccessible —IAG global exclusion is normal
- [IAG] Access to the public network database port cannot communicate
- [IAG] Accessing the headquarters application via ipsec is blocked by policy: the VPN belongs to the wrong area
- [IAG] Accessing the redirection address 1.1.1.3 is sometimes not accessible
- [IAG] Accessing VDI using a browser without going through IAG prompts that it is blocked by IAG policy
- [IAG] Across three-layer environments, users bound to MAC cannot access the Internet
- [IAG] Active-active deployment cannot log in to the node due to virtual address anomaly
- [IAG] AD domain password authentication and local password authentication are used at the same time, and the password authentication prompts that the password is wrong
- [IAG] AD domain password authentication prompts the user has expired —- there is a local user with the same name with an expiration time set
- [IAG] AD domain password authentication, some users will be prompted that it does not exist
- [IAG] AD domain push access Ingress Client cannot be uninstalled
- [IAG] AD domain script single sign-on becomes Sangfor forwarding online – no external authentication server added
- [IAG] AD domain script single sign-on causes slow startup of users
- [IAG] AD domain script single sign-on failed because the sinforIP file content did not configure the user's computer DNS IP address.
- [IAG] AD domain script single sign-on failed, sinforIP file was placed in the wrong directory
- [IAG] AD domain script single sign-on user is authenticated and forwarded to logout
- [IAG] AD domain single sign-on cannot go online, prompting a situation where binding verification failed
- [IAG] AD domain single sign-on users often log out and go online collectively
- [IAG] AD domain user synchronization failed–StrongAuthRequired is required (strong authentication binding is required)
- [IAG] AD domain users create a new security group, and domain users cannot associate policies through the security group
- [IAG] Added LDAP server, test account validity, error: Successfully connected to the server but unable to bind user
- [IAG] Administrators at the same level cannot edit Internet access policies
- [IAG] Administrators at the same level cannot edit policies created by others
- [IAG] ADNSHOST keep generate warning log
- [IAG] After a user is moved to another group, the logs for this user for a certain month cannot be found.
- [IAG] After adding the AD domain server, the validity test failed and the baseDN could not be obtained.
- [IAG] After BBC upgrade, IAG can send configurations normally, but SG cannot send configurations normally
- [IAG] After configuration import, all application control policies are displayed in the audit policy position
- [IAG] After configuring 802.1X authentication, you can change your password through the authentication assistant and still authenticate and log in with an incorrect account and password.
- [IAG] After configuring a custom authentication page, the authentication interface does not display updated
- [IAG] After configuring password authentication, the PC cannot automatically connect to WIFI when it is turned on – the wireless WIFI detection traffic is intercepted by IAG
- [IAG] After configuring SSL content identification, users cannot use Dandelion networking applications, even after installing the IAG root certificate
- [IAG] After configuring the access policy, the access download interface cannot be popped up because the PC has already installed the access plug-in
- [IAG] After configuring the traffic behavior inspection rules, EDR will still redirect to the download interface after installation
- [IAG] After customizing the authentication page, modifying the authentication page file, repackaging and uploading it to IAG, the preview page reports a 404 error.
- [IAG] After enabling access proxy decryption, the customer's dacs workspace software cannot access the intranet
- [IAG] After enabling all applications, the IP address website cannot be opened directly, and the firewall rule shows packet loss
- [IAG] After enabling direct access, the authentication interface will still pop up when opening an HTTPS website
- [IAG] After enabling peripheral control in the whole network behavior management, the virtual machine cannot see the system disk, but can only see the data disk
- [IAG] After enabling policy control, the mobile phone cannot access intranet resources
- [IAG] After enabling SSL and submitting the username and password, the authentication page cannot be opened–the terminal browser Internet settings have disabled TLS1.2
- [IAG] After enabling SSL content recognition and installing the certificate, Google opens the web page with an alarm, but IE opens normally
- [IAG] After enabling SSL to submit username and password, the device still pops up a certificate warning after importing a trusted certificate for authentication
- [IAG] After external log migration, logs cannot be queried
- [IAG] After IAG is deployed in active/standby mode and the connected switch is switched, the active IAG is still receiving data packets
- [IAG] After IAG is installed, intranet users cannot access the Internet – the link load proxy DNS service is connected to the line DNS function.
- [IAG] After importing the configuration, the bridge address cannot be logged into the console
- [IAG] After importing the configuration, the ldaps authentication test validity prompts an error: LDAP initialization TLS failed, please try again
- [IAG] After importing the IAG5.4 configuration into IAG6.0, the console cannot log in
- [IAG] After importing the user table of versions before 6.1 to 11.X/12.X/13.X devices, the authentication prompt is incorrect password – version incompatibility
- [IAG] After installing the access plug-in, a certain computer frequently prompts to install the plug-in
- [IAG] After installing the access plug-in, the access page will still pop up
- [IAG] After installing the access plug-in, the browser access page prompts incompatibility
- [IAG] After password authentication for a single terminal on IAG, the entire network is disconnected and the connection is restored directly
- [IAG] After replacing an IAG device, the intranet computer needs to refresh the ARP table every time it goes online.
- [IAG] After replacing the proxy with SG single-arm, the intranet cannot access the device
- [IAG] After setting flow control, the egress traffic does not reach the total bandwidth of the egress line
- [IAG] After successful password authentication, you cannot jump to the authentication result page – Windows pop-up scene does not support jump
- [IAG] After successful user password authentication, the authentication page pops up again–the terminal PC has dual network cards
- [IAG] After switching devices, intranet users cannot access the Internet due to delays in MAC learning by the operator
- [IAG] After the bridge mode is deployed and connected to the network, the intranet cannot be connected to the Internet directly – the routing configuration of the egress device is wrong
- [IAG] After the custom URL of a foreign website is banned, it can occasionally be opened: the second-level domain name with the same suffix is globally excluded
- [IAG] After the LAN port of IAG was modified, the DHCP address allocation problem still used the old network segment – customer environment problem
- [IAG] After the link load reaches a fixed line, it will still go through other lines
- [IAG] After the log center report is generated, it is exported in tgz format. The decompressed file is garbled – due to the compression software
- [IAG] After the master-master is successfully established, the online node displays an abnormality
- [IAG] After the user password authentication is successful, the authentication page pops up again–MAC acquisition across three layers fails
- [IAG] After turning on SSL content identification, the website added in SSL content identification cannot be opened
- [IAG] After turning on SSL content recognition, a warning page still pops up after installing the device certificate (rootca.crt)
- [IAG] After upgrading to 13.0.80, the authentication assistant disappears and the run access error message resrouter.dll cannot be found
- [IAG] After using IAG as a DNS server, the intranet terminal devices cannot perform domain name resolution normally – DNS service is not enabled
- [IAG] Aliwangwang cannot be logged in, direct access prompts http packet loss—Internet access policy prohibits http, ssl standard port uses other protocols
- [IAG] All user access rights policies are checked for the applicable object, but the association still cannot be performed
- [IAG] All user traffic cannot be restricted – the flow control policy is configured but not enabled
- [IAG] An application report cannot be uploaded and will jump to other interfaces
- [IAG] An error message appears during the 6.1 upgrade detection, indicating a port conflict. Port 444 is already occupied (the port is configured in the file /etc/sinfor/webuisetting/conf)
- [IAG] An error occurs when pasting a MAC address in [Authentication Policy] – [Applicable Scope]
- [IAG] An external server was built, but there is no domain user locally
- [IAG] An Internet access policy is added to a user, but online users cannot see that the user is associated with the policy.
- [IAG] An IP cannot be accessed, and the direct connection prompts that the port control packet is lost
- [IAG] An online user has a policy, but the policy does not select the user.
- [IAG] Anti-sharing does not work – caused by adding a trust list
- [IAG] Attachment audit was not checked, but the attachment was still audited
- [IAG] Audit found that the IM file was sent from other IMs. Need to locate the software that sent it?
- [IAG] Audit found the traffic of QQ receiving files, but no behavior records were found
- [IAG] Audit rule base update failed
- [IAG] Authentication forwarding failed when IAG is combined with Sangfor AF
- [IAG] Authentication policy configuration is not allowed to take effect
- [IAG] Authentication policy does not match – Layer 3 switch MAC is not excluded in cross-Layer 3 configuration
- [IAG] Authentication policy submission error message: invalid MAC address
- [IAG] Authorization fails when the number of vIAG network ports is less than 3
- [IAG] BA bandwidth analysis query error – the file storing traffic analysis results does not exist
- [IAG] BA checks the bandwidth analysis module and prompts that there are devices older than 12.0
- [IAG] BA statistics on user traffic rankings do not display user names – BA has enabled the [Enable statistics on group traffic only] function.
- [IAG] BA_Multi-branch application access alarm-version number is less than 12.0
- [IAG] Baidu cannot be blocked after SSL is enabled, and Zoom cannot be used after SSL is disabled
- [IAG] Bandwidth restriction for a single user does not take effect — caused by dual external network lines
- [IAG] BBC new policy template keeps prompting to load the image: The branch version center image is not loaded
- [IAG] bbc sends configuration prompts that the configuration merge exceeds the limit, resulting in merge failure
- [IAG] Before authentication, the user can access the specified website directly without authentication: Pre-authentication policy configuration error
- [IAG] Bidirectional NAT configuration does not take effect
- [IAG] Blackbox Data Missing Due To /Ac/Debug Partition Full
- [IAG] Branch terminals cannot remotely access headquarters computers via sangfor VPN
- [IAG] Branches added to central management cannot be redirected via SC
- [IAG] Bridge master-master mode deployment, static routing and other information are not synchronized (which configurations are not synchronized in master-master mode)
- [IAG] Bridge mode deployment, bandwidth cannot be increased through IAG – incorrect working mode
- [IAG] Bridge mode deployment, mapped servers cannot be accessed through IAG
- [IAG] Bypass deployment – Abnormal traffic sent from the management port
- [IAG] Bypass deployment cannot audit server data
- [IAG] Bypass mode can open https web pages without authentication – bypass does not support SSL content recognition
- [IAG] Bypass mode deployment, no online users – protocol encapsulation
- [IAG] Bypass mode prompts that the device is a high-availability standby machine or node
- [IAG] Cancellation of USB flash drive prohibition policy does not take effect – USB flash drive needs to be re-inserted
- [IAG] Certificate error message when opening a web page using IE browser — Caused by PC time error
- [IAG] Change Internal Report Center Auto Deletion Threshold
- [IAG] Changed IAG admin authentication method from backend
- [IAG] Check the domain user "Tip: Domain objects change in real time. To ensure correct configuration, please re-add the page!"
- [IAG] Cisco and IAG cannot connect to each other as third-party VPN
- [IAG] Click on the IAG built-in data center, and you will enter the firewall built-in data center
- [IAG] Client upgrade error message: Disk is full
- [IAG] Combined with AD domain password authentication, domain user authentication prompts "This workstation is not allowed to log in"
- [IAG] Combined with Ruijie for single sign-on, the terminal is redirected to 1.1.1.3 after connecting to wireless
- [IAG] Configuration deployment mode prompts and free port IP conflicts: The free port address is manually configured
- [IAG] Configure domain monitoring single sign-on, and now the user single sign-on fails
- [IAG] Configure POP3 external password authentication, all users' password authentication failed – POP3 external password authentication does not support encrypted protocols
- [IAG] Configure user quota policy, single user monthly quota limit policy does not take effect
- [IAG] Configuring 802.1x single-point authentication, users cannot go online after authentication, but account and password authentication works fine
- [IAG] Configuring AD domain single sign-on, single sign-on with sinforIP file failed
- [IAG] Configuring firewall rules to deny ipv6-icmp from wan to lan does not take effect
- [IAG] Configuring flow control policy does not achieve the desired effect
- [IAG] Configuring NAT proxy to access the Internet does not take effect
- [IAG] Configuring Windows system applications for application networking control does not take effect
- [IAG] Console [Join Centralized Management] form is blank and cannot be entered
- [IAG] Cookie authentication exemption does not take effect–Cookie authentication exemption is not enabled on the device
- [IAG] Cookie authentication is not effective – the portal page that pops up automatically on the iPhone is a temporary window and cannot save cookie information
- [IAG] Cookie authentication-free test does not work, online user logout test causes cookie to become invalid
- [IAG] Core Switch when pinging the front-end firewall LAN port address, but normal operation is normal when IAG is switched off
- [IAG] Cross-layer 3 is not effective – exclude the cause of incorrect MAC address of the layer 3 switch
- [IAG] Cross-layer 3 unsuccessful: Link aggregation, the core reply packet is sent to another pair of bridges
- [IAG] Custom application matching does not take effect
- [IAG] Custom applications cannot be searched by application name in Internet access permission policy
- [IAG] Custom applications cause Internet access policy control to fail to take effect
- [IAG] Custom root certificate import failed for P12 format certificate
- [IAG] Custom URL policy interception does not take effect
- [IAG] Custom URLs are identified as other applications – data is tampered by intermediate devices
- [IAG] Custom VPN interface prompts conflict – caused by wan port dial-up failure
- [IAG] Customized application does not take effect – "User-defined rules take precedence" is not checked
- [IAG] Customized application release does not take effect
- [IAG] Customized URL classification library occasionally fails to take effect
- [IAG] Customized URL does not take effect – (matching relationship between custom URL and built-in URL library)
- [IAG] Customized URL for some domain names is not effective
- [IAG] DAS has set up report subscription, but the email address does not receive the subscribed report
- [IAG] Data cannot be audited in bypass mode – caused by incorrect deployment mode configuration
- [IAG] Data center access log is "Unidentified Application"
- [IAG] Data center export report shows all users/groups but logs are not available, subgroup logs are available
- [IAG] Data center line traffic trend shows no traffic at present – due to the large difference with the previous traffic
- [IAG] Data center logs cannot be found – system time issue
- [IAG] Data center modification log export number failed
- [IAG] Data center traffic statistics daily, weekly, monthly query shows inconsistent traffic in the same time period
- [IAG] Database secondary development: Synchronize logs from a specified date to the database
- [IAG] Deleting a user using the open interface of 12.0.9 failed
- [IAG] Deployed in bypass mode, a PC in the intranet cannot audit logs
- [IAG] Deployed in bypass mode, no audit logs found on IAG
- [IAG] Deployment mode configuration submission "The DMZ port and the idle port IP conflict and cannot be in the same network segment. Please check!"
- [IAG] Description of the matching order of custom URLs and custom applications in access permission policies
- [IAG] DHCP cannot obtain the address after installation access
- [IAG] DHCP is enabled in IAG routing mode deployment, intranet layer 2 environment, intranet users cannot access the Internet – DHCP configuration error
- [IAG] DHCP prompts that the address is insufficient and has been used up, but not so many addresses have actually been allocated
- [IAG] DHCP reserved IP is configured, but the corresponding computer cannot obtain the corresponding IP
- [IAG] DHCP reserved IP is configured, but the obtained IP is not a reserved IP.
- [IAG] DingTalk authentication failed – Failed to obtain the user's group – Address book permission not enabled
- [IAG] DingTalk authentication failed – Failed to obtain the user's group – Export IP does not match
- [IAG] DingTalk authentication failed on some mobile phones, and the DingTalk client could not be launched
- [IAG] DingTalk authentication in bypass mode failed
- [IAG] DingTalk authentication needs to restrict users outside the organizational structure from being allowed to authenticate
- [IAG] DingTalk authentication prompts "Login failed. Failed to obtain user information. Please try again later" (Part 2)
- [IAG] DingTalk client cannot use file sending and receiving, new schedule, mailbox, video conferencing functions
- [IAG] dkey user login failed–source IP does not match
- [IAG] dlan service cannot be started–sn code invalid
- [IAG] DNS proxy "redirect to DNS server" function does not take effect
- [IAG] DNS proxy policy is configured to specify the DNS server, and the domain name cannot be resolved normally
- [IAG] DNS proxy selection custom category does not take effect
- [IAG] Do not uncheck the box on the Select Applicable Applications page
- [IAG] Domain monitoring single point failed – due to environment
- [IAG] Domain monitoring single sign-on cannot obtain users
- [IAG] Domain monitoring single sign-on failed
- [IAG] Domain monitoring single sign-on failed: wmi service is not enabled
- [IAG] Domain organizational structure cannot be synchronized
- [IAG] Domain organizational structure is not synchronized in the online user list
- [IAG] Domain script single sign-on users go online slowly, causing the built-in prompt page to be displayed when opening the web page
- [IAG] Domain single sign-on, wired and wireless switching scenarios, logon script to launch new IP
- [IAG] Domain user authentication is online to the local: openldap domain users add @domain name authentication
- [IAG] Domain user authentication page prompts that the username and password are incorrect when changing passwords. The username and password are normal when actually tested
- [IAG] Domain user security groups are nested and cannot be associated with policies
- [IAG] Domain user synchronization to local failed – OU name changed but synchronization policy was not modified
- [IAG] Domain users are excluded, resulting in the inability to associate the domain security group with the Internet access policy
- [IAG] Domain users cannot be associated with Internet access policies – multiple domain environments, users with the same name exist
- [IAG] Domain users cannot be associated with policies
- [IAG] Domain users cannot be selected in the shared access trust list
- [IAG] Domain users cannot synchronize OU group users
- [IAG] Domain users go online as temporary users and cannot match domain policies
- [IAG] Domain users go online in local user groups
- [IAG] Dual bridge deployment, one of the bridge IPs cannot be seen by online users
- [IAG] Dual external network lines, the internal network is disconnected after unplugging one line – NAT setting error
- [IAG] Dual-bridge deployment cannot manage IAG through bridge address
- [IAG] EDR push configuration does not take effect–the node is not connected to EDR
- [IAG] Email alert non-free applications license has expired
- [IAG] Email alerts were received even though email alerts were not configured
- [IAG] Email filtering did not audit the rejection log: the recipient also includes the allowed mailbox
- [IAG] Enable SSL content identification, install the certificate, but the browser still issues an alert
- [IAG] Enable VPN disconnection after using admission policy
- [IAG] Enabling direct pass does not take effect, and there is no direct pass log issue
- [IAG] Encrypted emails cannot be audited, but SSL content identification function works normally
- [IAG] Error "Form loading failed" is reported when advanced authentication options are turned on
- [IAG] Error message during installation of external data center
- [IAG] Error message when editing domain users in new Internet access policy
- [IAG] Error message when importing IAG12.0.29 version configuration to network-wide behavior management version 13.0.4
- [IAG] Error message when installing the plug-in, 1726 error message
- [IAG] Error message when logging into the data center: "The data center only supports IE browser, please use IE browser to view!"
- [IAG] Error message when opening the security status page with a non-admin account
- [IAG] Error message when upgrading IAG13.0.62R2 or 12.0.62R2 to 13.0.80
- [IAG] Error when closing the built-in data center – The synchronization strategy of the external log center is not configured, and closing the built-in log center is not allowed
- [IAG] Error when importing lower version configuration into higher version: Configuration conversion failed
- [IAG] Error when upgrading external data center 6.1 to 11.0 – web port is not 80
- [IAG] Error when upgrading from 12.0.29 to 13.0.1 – caused by failure to restore to factory settings
- [IAG] Error when upgrading from IAG12.0.18 to IAG13.0.4
- [IAG] Error when upgrading from IAG12.0.27 to IAG12.0.29
- [IAG] Error when upgrading from IAG12.0.40 to IAG13.0.7
- [IAG] Error when upgrading IAG13.0.62 R2 to 13.0.80
- [IAG] Error when upgrading to version 11.0: Application duration statistics function is configured
- [IAG] Error when upgrading to version 11.0: Routing mode prompts that the management port uses the bridge port
- [IAG] Error when upgrading to version 11.0: The device is in bridge multi-port mode
- [IAG] Error when upgrading to version 6.0: Each service group cannot exceed 6 items
- [IAG] Error when uploading the logo image of the customized authentication page: The server returns an error message
- [IAG] Even if authentication is not allowed, intranet PCs can still go online without authentication
- [IAG] External data center audit attachments cannot be downloaded – Synchronize attachments is not checked
- [IAG] External data center query log is always 0% – the system time zone is wrong
- [IAG] External data center synchronization log error message indicates that the disk space is full, but the actual space is sufficient
- [IAG] External data center upgrade error – caused by not running as an administrator
- [IAG] External data center upgrade failed – SQL Server Reporting Services (MSSQLSERVER) occupied port 80
- [IAG] External data center upgrade fails with "Port 443 is occupied by another program"
- [IAG] External data center, query log prompt: Data loading failed-the service is not started
- [IAG] External password authentication password modification prompts no permission – only local and LDAP accounts support password modification
- [IAG] External synchronization error "recv verrsion vertify data FALLED ERRNO 104"
- [IAG] Failed to add policy through API interface
- [IAG] Failed to add route in IAG bridge deployment
- [IAG] Failed to obtain corresponding information when retrieving MAC across three layers
- [IAG] Failed to obtain data across three layers – Inconsistent OID filling caused the acquisition to fail
- [IAG] Failed to obtain MAC information across three layers, and the switch performance was abnormal
- [IAG] Failed to replace single sign-on script file – Rename to solve
- [IAG] Failed to start MySQL service in secondary development of database — configuration file encoding problem
- [IAG] Failed to synchronize logs between IAG and external data center
- [IAG] Failed to synchronize logs to an external data center for versions below 6.1. Data reception timed out (10004)
- [IAG] Failed to use the API open interface [Get application traffic ranking]
- [IAG] Failed to use the API open interface [Get Throughput]
- [IAG] Firewall rules do not take effect due to port mapping configuration
- [IAG] Flow control channel single user limit does not display the unit
- [IAG] Flow control does not take effect – caused by mismatch of node configuration virtual lines
- [IAG] /ac partition full due to endpoint discovery
User Manual
- Articles coming soon
Version Release Notes
Network Secure(NSF/NGAF)
Configuration Guide
- 【NGAF】Firmware Upgrade Guide_V8.0.47
- 【NGAF】SNAT Configuration Guide_V8.0.47
- 【NGAF】SSL VPN LDAP Authentication Integration Guide_V8.0.47
- 【NGAF】Remove Certificate Warning Using Self-Signed Certificate Configuration Guide_V8.0.47
- 【NGAF】Client Has Configure SSL VPN But Found That Unable To Access The Web UI Through LAN IP
- 【NGAF】Failed To Build Ipsec Vpn
- 【NGAF】Block Google Drive Without Decryption
- 【NSF】Password Recovery Configuration Guide_V8.0.85 and above
- 【NGAF】WatchGuard IPSec VPN Configuration Guide_V8.0.47
- 【NGAF】Transparent Mode Deployment Guide_V8.0.47
- 【NGAF】Syslog Configuration Guide_V8.0.47
- 【NGAF】Bridge Mode Deployment Configuration Guide_V8.0.47
- 【NSF】Block page redirection configuration guide.
Knowledge Base
- [AF] – After Local turns off Application Hiding, the direct log still shows: "Attack type: Filter HTTP error page"
- [AF] "Malicious link library" cannot be seen in [Library Upgrade] in AF5.1 version
- [AF] "Packet interception log and pass-through" failed to enable "A maximum of 16 IP Address can be specified"
- [AF] 8.0.85 Access to XDR prompt: Linkage bus failed to access because aksk is unavailable
- [AF] 8.0.85 Accessing XDR reports an error: aksk is not available
- [AF] A large number of public IP addresses are not protected in the pending issues
- [AF] A method to troubleshoot the problem of not getting the MAC address on the switch when configuring cross-MAC Address identification
- [AF] A situation where the application control Policies does not take effect
- [AF] Abnormal packet loss in SSL VPN caused by not Restart AF device after authorization
- [AF] Access Logs only records the rejection Logs but not the permission Logs
- [AF] Active trapping Policies does not work
- [AF] AD AD SSO failed and Services server replied that the password or certificate was invalid
- [AF] Adding a default Layer 3 failed: Does the same route already exist on Layer 3
- [AF] ADSL dial-up failure in dual-device scenario
- [AF] AF 8.0.2 and above versions report errors when configuring multiple line load routing on a single physical interface
- [AF] AF and AC failed to establish a standard IPSEC VPN due to multiple lines
- [AF] AF can be pinged but the console cannot be accessed – login IP conflict caused
- [AF] AF cannot link with EDR to deal with risky users
- [AF] AF data is not forwarded and ARP learning is abnormal
- [AF] AF direct log shows "Filter HTTP error page"
- [AF] AF dual-machine master/slave role negotiation failed, prompt: Function serial number activation status is inconsistent
- [AF] AF exported reports from 1 month ago with some missing data
- [AF] AF failed to negotiate 1000Mb/s with the optical modem interface, but successfully negotiated with the switch
- [AF] AF intercepts normal business access and logs identify it as an Information Disclosure
- [AF] AF Interfaces Zones based on VLAN Connection Control area Policies does not take effect
- [AF] AF is used as a DHCP server, and some terminals occasionally fail to Obtain DHCP addresses and disconnect from the network
- [AF] AF linkage sase-edr sends a check prompt linkage scan failure
- [AF] AF Mirror mode deployment shows Traffic Ranking ranking
- [AF] AF primary and backup Layer 3 deployment switch does not take effect
- [AF] AF red light is always on, and UNC error is reported when connected to the monitor for printing
- [AF] AF tamper-proof log and tamper-proof client are inconsistent
- [AF] AF was discovered by Session Initiation Protocol to be attacking the intranet server: Threat intelligence warning caused
- [AF] AF's SSL VPN XP System cannot access resources and the browser reports an error
- [AF] AF6.8 VPN Services cannot be enabled and reports "IPSEC IKE daemon startup error"
- [AF] AF7.3 is connected to Session Initiation Protocol, Session Initiation Protocol cannot display AF access Info because TLS protocol is not supported
- [AF] AF8.0.51 is configured with SSL VPN. After access, the resources of the Local intranet Interfaces and sangforvpn branch cannot be accessed
- [AF] AF8.0.59 inter-tunnel routing configuration does not take effect
- [AF] AF8069, SSL VPN EC client will automatically log out 5 minutes after access
- [AF] After acl is enabled lan->wan, the intranet host still cannot access the Internet
- [AF] After AF 8.0.59 is connected to the Syslog server, logs are generated but not sent to the Syslog server normally
- [AF] After AF and Local are connected to IPSEC VPN, access to OA System is slow
- [AF] After AF cutover, the customer OA System interface is submitted, and the log prompts that the parameter 403 is returned. It was normal before the replacement.
- [AF] After application control prohibits port 445, logs accessing port 445 can still be seen in the Network logs
- [AF] After configuring NAT, access to the intranet WEB server fails, but intranet access is normal
- [AF] After configuring the Anti-Tampering 2.0 Policies, the website Home cannot be accessed
- [AF] After connecting to sangfor vpn, the console cannot log in due to routing conflicts
- [AF] After dialing in AF8.0.55 version SSL VPN, resources cannot be accessed
- [AF] After enabling Link Aggregation, Sessions is still out of sync
- [AF] After establishing VPN with third-party connection (standard IPSec), data is not accessible
- [AF] After Layer 2 deploying AF, the intranet PC cannot Obtain IP address through DHCP
- [AF] After logging into SSL VPN, you cannot click on the resource link to open it because the application path is not added correctly
- [AF] After PDLAN is connected to VPN, the virtual IP of the intranet resources cannot be accessed. The virtual IP is 1.1.1.1
- [AF] After restoring the backup machine password, the password error is still displayed when logging in. The host machine has synchronized the password.
- [AF] After the new architecture is launched, the number Sessions drops suddenly from time to time: it does not support the optical-to-electrical environment
- [AF] After the third-party connection tunnel is established, mutual access is unavailable
- [AF] After uninstalling the Linux anti-tampering client, an error message appears when executing a command
- [AF] After updating the authorization and Restart the device, the device Not activated and the authorization process is abnormal
- [AF] After upgrading from version 8.0.2 to version 8.0.45, the new Policies Layer 3 prompt configuration check is abnormal
- [AF] After upgrading the client, some PCs on the same Network Segment segment cannot log in
- [AF] After upgrading to 8035, only 16 address information can be configured in IPSec VPN phase 2
- [AF] After upgrading to AF8.0.2, VPN connection failed. System fault System reported OUT IP invalid. Multi-line settings were enabled but multi-line was not configured.
- [AF] After using AF to replace other vendors' Local, the ERP system cannot be accessed from the public System
- [AF] Aggregation port cannot be selected when Interfaces configured
- [AF] Anti-Tamper 2.0 Windows client protection does not work, explorer.exe has been added to the Whitelist
- [AF] AntiAPT is displayed in the packet loss mark of the direct log
- [AF] Application control Policies cannot be synchronized to the external data center
- [AF] Application control Policies denial port does not take effect due to application identification Policies in the first place
- [AF] Application control Policies does not take effect and domain names are released
- [AF] Application control Policies does not take effect because Objects Network object is added to the Whitelist
- [AF] Application control Policies does not take effect due to management IP restriction
- [AF] Application control Policies does not take effect when direct pass is enabled
- [AF] Application control Policies does not take effect when GRE protocol encapsulation
- [AF] Application control Policies prompts that the application control serial number is Not activated
- [AF] Application control policy based on domain name does not take effect
- [AF] Application control restriction on external network access to internal network Services does not take effect
- [AF] Application filtering IP shows inaccurate application control Policies configuration issues
- [AF] Application Hiding HTTP headers failed because filtering HTTP headers is not enabled
- [AF] Authentication System when User Import: The path cannot be empty
- [AF] Bandwidth Management does not take effect, but the flow control is not a problem when Bandwidth Management is transferred to AC
- [AF] Bandwidth Management does not work for single IP restrictions due to configuration issues
- [AF] Bandwidth Management exclusion Policies does not take effect
- [AF] Bandwidth Management is not effective and the IP is added to the Whitelist
- [AF] BGP peer cannot learn local Layer 3
- [AF] Brute force cracking triggers IP Blocking. Click query log is empty.
- [AF] Business Asset Security has no data for User Security, but attack summary has data
- [AF] Business Asset Security IP appears in Policies Zones configuration error
- [AF] Business Asset Security prompt server "No security policy configured"
- [AF] Business risk: WebShell backdoor compromise occurs. Check Backdoor to see if Logs has been rejected.
- [AF] Check the application control policy log error: Hard disk is less than 32G and is not supported
- [AF] Check whether Policies application control policy is invalid or conflicting
- [AF] Click on SSL VPN and get an error: Please configure the "Deployment" of SSL VPN first
- [AF] Client upgrade inspection error: "shell execute failed"
- [AF] Command Injection rule ID and adding exceptions do not work
- [AF] Concurrent Sessions have data for 24 hours and long connections cause
- [AF] Configuration of inter-tunnel NAT prompts an error: No record corresponding to the proxy subnet Network Segment 172.16.2.0 can be found in the Subnet IP pool!
- [AF] Configuration of inter-tunnel NAT prompts an error: There is no branch Virtual IP Pool with the same Netmask available, please add it in the Virtual IP Pool!
- [AF] Configure WAF policy after 8035 to prevent Policies brute Brute-force attack protection, use xhack to simulate the attack and show that the attack is successful
- [AF] Configuring Policies does not display the next hop Interfaces
- [AF] Connection Control does not take effect, TCP reset is not checked
- [AF] Custom Services import error message "Return value is 14, import terminated"
- [AF] Custom URL is not recognized correctly and is recognized as other
- [AF] Custom WAF Signature rules
- [AF] Data is not accessible. Accessing SANGFORVPN via dial-in SSL VPN is unsuccessful.
- [AF] Decryption decrypt the business published by the intranet server due to Objects configuration error
- [AF] Dedicated GeoLocation Blocking exception after configuring regional access control
- [AF] Destination address mapping is unavailable, but bidirectional address mapping is normal: Layer 3 conflict causes
- [AF] Destination NAT is not effective and the number of connections is full due to long connections
- [AF] Direct Interfaces AF cannot ping the interface IP, security awareness linkage IP Blocking
- [AF] DNS Mapping does not take effect when DNS over HTTPS
- [AF] Domain name application control Policies does not take effect
- [AF] Domain names added to AF Blacklist are not effective because DNS lookup does not go through AF
- [AF] Dual machines, active and standby, both active and standby machines prompt the local host, the other end is unknown
- [AF] Dynamic public network using webagent prompts "DLAN_SUPPORT..returncode=111"
- [AF] Email alarm is configured, but Interfaces failure does not send alarm emails: Policies detection needs to be configured
- [AF] Email alert configuration uses 365 mailbox to report an error prompting identity authentication failure
- [AF] Email alert: Cannot receive alert email: Email anti-spam rejection
- [AF] Enabled arbitrary behavior IP Blocking, Network not linked
- [AF] Enabling Email Protection in special environments where VLAN inconsistencies in round-trip traffic occur
- [AF] Error in Services via AF MAC address in dual-machine environment MAC Address
- [AF] Error Interfaces IP: Conflict with the IP segment of VPN virtual network card, please reconfigure
- [AF] Error message when setting custom VPN Interfaces IP: Conflict with Virtual IP Pool
- [AF] Even though ssh Policies is disabled based on application-based ACL policy, the server still generates ssh Logs
- [AF] Example of configuring rules for password cracking and weak password detection after 8035
- [AF] External network users cannot access the video Services through the AF external network Interfaces IP plus port client setting restrictions
- [AF] Failed to add an IPV6 Interfaces AF VLAN interface through API
- [AF] Failed to log in to the console via SSL VPN. The manageable IP Address is not available.
- [AF] Floating Layer 3 causes the active/standby switchover time to be too long
- [AF] Flow control does not work in scenarios with multiple lines.
- [AF] Frequent offline access to BBC: Network environment limits large packets, leading to negotiation retransmission
- [AF] Global blocking blacklist is not effective
- [AF] GRE access to the peer address is unavailable – caused by the peer detection mechanism
- [AF] Group User Import CSV prompts error "Address conflict or illegal format"
- [AF] High availability HA Policy cannot read all Interfaces
- [AF] Hot events cannot be submitted after clicking on immediate protection
- [AF] How to configure web password blasting for https data above AF8.0.35
- [AF] How to Local in to the standby machine through the host management address in a dual-machine deployment of a firewall
- [AF] How to modify the percentage of automatic log deletion in the Logs data center
- [AF] How to prevent SQL injection attacks against a single source IP
- [AF] How to troubleshoot the lack of add user and delete buttons in VPN user management
- [AF] How to turn off the privacy protocol option on the WEB login interface in AF8.0.8 version
- [AF] If the Bandwidth Management a single user exceeds the upper limit, the sum of the Bandwidth Management of multiple lines needs to be calculated
- [AF] In a dual-machine deployment environment, the NGAF manager interface crashes when the intranet user logs in
- [AF] In a multi-exit environment, Policies specifies that a certain Network Segment only uses a certain Interfaces. If the Interfaces line is unplugged, it will switch to other exits.
- [AF] In IE11, the Administrators selects U-KEY and clicks Generate Certificate, but Certificate cannot be opened
- [AF] In version 7.5.1, third-party connection settings cannot select multiple lines
- [AF] Incorrect address database causes Policies Layer 3 to fail to take effect, resulting in Network interruption
- [AF] Inspection failed: decompression inspection report is abnormal
- [AF] Interfaces configuration 1.1.1.1 prompts conflict with vlan0
- [AF] Interfaces detection of DHCP interface Link State Detection shows fault
- [AF] Abnormal Interface Throughput Graph and Slow Intranet Access
- [AF] Interfaces identification anomaly causes the selected Interfaces the aggregate Interfaces to fail to display
- [AF] Interfaces linkage causes the backend ifconfig to not see Interfaces
- [AF] Intranet addresses cannot access public network services published by DNAT. Configure bidirectional NAT to achieve this
- [AF] Intranet computers can access the domain name of the software enterprise WeChat, but mobile phones cannot – DNS cache problem
- [AF] Intranet monitoring AF has the behavior of Scheduled Active Scan the server
- [AF] Intranet PC mail client reports an error "The remote host forcibly closed an existing connection"
- [AF] Intranet terminals randomly lose access to the Internet. Changing the IP address on the terminal will restore access to the Internet.
- [AF] IP Address are IP Blocking and blocked, and many attack logs are Logs
- [AF] IP Whitelist is not effective — caused by a single IP being associated with multiple domain names
- [AF] IPS and Network functions cannot be used because the Security Databases serial number is not opened
- [AF] IPS missed detection: Intelligent IPS did not enable automatic identification of HTTP port
- [AF] IPS Policies actions are inconsistent with data Logs logging
- [AF] IPS Policies is set to deny, and the blasting log shows success
- [AF] IPS protection client Medium IP Endpoint protection Logs security log
- [AF] IPSEC Phase II connection failed and the interested stream does not match
- [AF] IPSEC VPN and Huawei Cloud failed to connect because Huawei Cloud does not support publishing multiple communication Network Segment at one time.
- [AF] IPSEC VPN cannot be established, ESP packet not received: NATT penetration is not configured
- [AF] IPSEC VPN connection failed, System fault log reports: "Please confirm whether the domain name is correct"
- [AF] IPSec VPN not working due to key error | Invalid data packet received
- [AF] IPv4 NAT Policies in the IPv4 address translation policy are unavailable.
- [AF] IPV6 directional direct access does not work, global direct access works
- [AF] IPv6 reply packet does not match the Sessions – Advanced settings affect
- [AF] Kaspersky causes an Monitor message when opening the monitoring module
- [AF] LDAP synchronization failed. The LDAP server Services organization structure was not selected.
- [AF] Linux anti-tampering client shows that the unprotected server memory usage is too high
- [AF] Load Policies Layer 3 is not effective. Interfaces selection Policies error
- [AF] Local ACL Logs Policies restricts the login to the console and does not take effect
- [AF] Local is directly connected to a router via a dedicated Layer 3 and cannot learn the MAC address of the other end.
- [AF] Local is directly connected to a router via a dedicated Layer 3 and cannot learn the MAC address of the other end.
- [AF] Local lost the security module log, but the corresponding IP Blocking was recorded in the Logs
- [AF] Local master-master deployment with inconsistent back-and-forth paths – customer Network environment issues (analysis)
- [AF] Local Network Objects module opens slowly and needs to wait for 7-8 seconds
- [AF] Local writes a domain name-based application control Policies, but it cannot match
- [AF] Logging Options center settings cannot be configured in the log settings interface
- [AF] Map the server to the public network, and the access will jump to the NGAF manager
- [AF] Modify Interfaces error: Interfaces ETH0 is referenced by VPN Interfaces and cannot be set as WAN attribute
- [AF] NAT configuration is incomplete
- [AF] NAT configuration is still blocked by application control policy after enabling ACL by default
- [AF] NAT64 conversion does not take effect and conflicts with IPV6 address conversion
- [AF] National encryption equipment version 7.5.5, ipsec vpn module prompts that the encryption card Not activated or damaged
- [AF] Network card conflict causes virtual IP to not Obtain after SSL VPN dial-in
- [AF] Network caused by incorrect configuration of the next hop of policy routing
- [AF] Network does not match the [security protection Policies]
- [AF] Network Objects – No data Medium server identification
- [AF] Network Policies action configuration is allowed, but the Logs shows the action is denied
- [AF] Network Policies action is denied, but Suspicious Traffic action is allowed
- [AF] New architecture 8051 successfully connected to Alibaba Cloud IPSEC VPN, but mutual access failed
- [AF] New architecture Link State Detection failure: the reply packet matches the full mapping
- [AF] New architecture secondary penetration environment causes packet forwarding errors
- [AF] No line selection in the first phase configuration of IPSec VPN line exit
- [AF] No permission to view shared keys Administrators not using an administrator account
- [AF] No port mapping was done, but there was still a prompt for an external-internal DOS attack
- [AF] No response when clicking Save the first phase configuration under VPN module
- [AF] Normally add the public network IP of Attack Map, and check the blank after adding.
- [AF] Obtain address obtained from AF DHCP cannot be connected to the Internet
- [AF] One of Local AF and Juniper firewall connection failed
- [AF] Open the direct log prompt "Evasion"
- [AF] OSPF Network configuration publishes Network Segment, but no network segments are generated in the Interfaces configuration
- [AF] PDLAN cannot connect and reports an error: the user has been disabled
- [AF] PDLAN cannot connect to the headquarters, prompting that the headquarters serial number is full
- [AF] PDLAN cannot connect to the headquarters. There is no such user in the headquarters user list.
- [AF] PDLAN dials into AF headquarters and reports an error message: "The headquarters has not set the local end to enable the virtual IP"
- [AF] PDLAN installation exception: Kingsoft NetShield is not closed and prompts installation conflict
- [AF] Policies Layer 3 causes Source NAT to have no matching data
- [AF] Policies Layer 3 does not take effect due to incorrect destination address configuration
- [AF] Policies Layer 3 does not take effect due to incorrect source Zones configuration
- [AF] Port mapping failure case 1: Server restricted access
- [AF] Protocol exception module interception of abnormal access through AF business
- [AF] Replacing the Local management address fails to ping the gateway, resulting in an inability to manage devices
- [AF] Report in User Security prompts zombie host IP in Logs cannot find Network type Logs
- [AF] Routing between tunnels is unavailable and routing is not enabled
- [AF] Routing Priority issue when inter-tunnel routing is not effective
- [AF] Rule base upgrade failed: Front-end device limitation
- [AF] SANGFOR VPN cannot be connected because the VPN transmission mode is not supported and the peer version is too low
- [AF] sangfor vpn connection failed, System log prompts: The Network Segment of the other end to be connected conflicts with the Network Segment that the local end has already connected to
- [AF] sangforVPN cannot be connected, System reports: Medium is no user in the headquarters user list
- [AF] sangforvpn cannot connect to the branch connection webagent address error
- [AF] sangforvpn System failure system fault log error line is not activated
- [AF] sangforVPN's pre-shared key is correct but it still prompts that the key is wrong
- [AF] Security protection Policies does not take effect due to inconsistent Interfaces types
- [AF] Security Rule Info Cannot Be Found Based on Rule ID Due to Filter Condition Error
- [AF] Sensitive address conflict between the two branches of sangfor vpn, and they need to access each other. After configuring the inter-tunnel routing, it does not work.
- [AF] Server risk function prompts that Services server is not protected
- [AF] Service Policies exception after adding policy routing
- [AF] Service Policies the application control policy allows specific addresses to be connected in both directions
- [AF] Session Initiation Protocol detected that Local intranet port was using the intranet DNS lookup malicious domain names
- [AF] Setting VPN error prompts that the main Webagent conflicts with the headquarters Webagent
- [AF] SNMP data needs to Obtain MAC By SNMP if cross-layer 3 MAC identification fails
- [AF] Some Authentication users cannot be synchronized to AF Groups/Users via LDAP
- [AF] Some intranet IPs are abnormally connected to the Internet, virtual IP and intranet conflicts
- [AF] Some Logs Policies application control policy logging are empty
- [AF] Some malicious domain names accessed unblocked DNS Services and were whitelisted
- [AF] Some operation logs are missing in Syslog
- [AF] Some users cannot watch the training video because the traffic exceeds the bandwidth limit
- [AF] Source and destination IP inversion in IPS client protection log
- [AF] Source NAT cannot select the intranet Zones
- [AF] Source NAT configuration static translation error: The source address range that can be traced is larger than the target address
- [AF] SQL missed judgment: Enable the function SQL Injection preventing SQL injection misjudgment
- [AF] SSL decryption is Decryption, but there is still no WAF log alarm during the test. The Zones selection is wrong
- [AF] SSL VPN cannot access resources, System log error [PIPD] create tcp listener failed! pipd should be restarted
- [AF] SSL VPN cannot Obtain virtual IP Address when publishing L3 resources
- [AF] SSL VPN release: Inaccessible internal network resourcesDeployment configuration error
- [AF] SSL VPN resources cannot be accessed in multiple penetration scenarios
- [AF] SSL VPN single-arm deployment releases the internal network port management address as l3vpn resources cannot be accessed
- [AF] SSL VPN webagent cannot log in and prompts Medium there is no valid IP Address in the IP file
- [AF] SSL VPN webagent cannot log in and prompts that there is no valid IP Address in the IP file and the DNS lookup is unsuccessful
- [AF] SSO User Security log, Syslog user name shows null
- [AF] Standard IPSEC establishment failed: Aggressive mode cannot find a matching peer ID
- [AF] Standard IPSEC establishment failed: The payload length field is greater than the actual length of the payload. This may be a residual packet or a decryption failure. Please check whether the algorithm and pre-shared key are configured correctly.
- [AF] Static Layer 3 is not effective, and the Layer 3 status is invalid.
- [AF] System fault log contains a large number of "Device already Sensitive (identification conflict)" alarm Logs
- [AF] System fault log reports an error "[DHCP] Reserved IP [x.x.x.x] is not in the IP pool and has been disabled"
- [AF] System fault log reports error "[DHCP] IP pool is tight"
- [AF] System log report: Sensitive rule update that is not completed, and the data will not search for rules
- [AF] System log reports "Failed to set SMTP server address"
- [AF] The 4009 port of the public IP connected to the branch was not monitored, resulting in the failure of SANGFOR VPN establishment
- [AF] The application control Policies interception of the attacker IP in the attacker map does not take effect, but the attacker IP can still be seen attacking the server
- [AF] The attack trend before 3 months Medium AF export Report is 0
- [AF] The blacklist interception objects of global blocking and interception are not fixed
- [AF] The built-in data center does not have application control to allow log disk size to be less than 32G
- [AF] The built-in data center prompts "You do not have permission to view Logs"
- [AF] The Business Asset Security Summary operation suggestions for business security are "Block" and "Block"
- [AF] The client's FIN ACK response is too slow, resulting in an abnormal application control Policies match
- [AF] The console cannot be logged in using http login
- [AF] The console cannot be logged in. Only using Firefox browser cannot log in
- [AF] The console cannot log in because the computer IP conflicts with the device login IP
- [AF] The console cannot log in because the login port is mapped
- [AF] The console cannot log in because the TLS protocol is not supported
Troubleshooting Guide
- 【NGAF】 IPSec VPN Cannot Build Due To Received Too Many Payload From Peer
- 【NGAF】 SNMP Not Working
- 【NGAF】 SSL VPN Unable to Access Resources
- 【NGAF】 Unable To Connect PPPoE, It Require Save The Configuration
- 【NGAF】8.0.35 upgrade to 8.0.47 pre-check failed
- 【NGAF】Abnormal display when doing route testing on web UI.
- 【NGAF】Application Control Log Cannot be Queried
- 【NGAF】Application Control not Working When Choose User/Group
- 【NGAF】Bandwidth Management line definition unable to set more than 1Gbps
- 【NGAF】BNAT is not Working on Certain Environment
- 【NGAF】BNAT Not Working
- 【NGAF】CC give alert NGAF memory high 80%
- 【NGAF】CM's policy template security signature is not tally with local NGAF
- 【NGAF】DHCP fail to work
- 【NGAF】DHCP relay unable to work with multiple DHCP server
- 【NGAF】Failed to apply bandwidth management based on network object(multiple IPs)
- 【NGAF】Failed to Build IPSEC Vpn Due to Daemon Process Starting Error
- 【NGAF】Failed to import license to HA Standby device
- 【NGAF】IPSec VPN Success Build Up but Tunnel not stable
- 【NGAF】Login to SSLVPN but unable to get virtual IP
- 【NGAF】NGAF Logs Conversion % Stuck After Upgrading From Lower Version To 8.0.39
- 【NGAF】NGAF showing error while do searching in policy
- 【NGAF】NGAF SNMP tool configuration
- 【NGAF】NGAF SSLVPN auto disconnect while transferring big files
- 【NGAF】NGAF system logs keep generating error "Delete domain data into shm failed! and ret is-1"
- 【NGAF】Policy based on User/Group not working
- 【NGAF】Sangfor VPN Success Build Up but Some Subnet Cannot Ping to Peer Side
- 【NGAF】Security capability show "Unavailable”
- 【NGAF】SSLVPN connection dropped on every 10 minutes
- 【NGAF】Standardize syslog's log field
- 【NGAF】Unable modify NGAF admin password via the PX access
- 【NGAF】Unable to Access Internal Report Center Thourgh Public IP
- 【NGAF】Unable to add VPN Local User
- 【NGAF】Unable to block custom URL with path
- 【NGAF】Unable to display logs after clicking "view logs" at attack events
- 【NGAF】Windows unable to get Virtual IP
- 【NGAF】WMIC process abnormal causing the authentication failure and high memory usage
- 【NSF】DNS Proxy troubleshooting Guide
- 【NSF】Statistics module does not display data
- SSL VPN Cannot Install Client Control
- 【NGAF】DNAT failed to work
- 【NGAF】Unable to generate report
- 【NGAF】Link Aggregation Unable to Establish with Core Switch
- 【NGAF】IPsec VPN cannot Select Outgoing Line
- 【NGAF】Video Conference didn't Show Image
- 【NGAF】HA Status is Abnormal
- 【NGAF】Internal Device Unable to Ping 8.8.8.8
- 【NGAF】GS Wave IP Phone Unable to Connect to the SIP Server Using External IP
- 【NGAF】Update failure, stuck for a long time.
- 【NGAF】IPSECVPN build up failed due to peer’s id inconsistency
- 【NGAF】APT logs recorded the blacklisted IP
- 【NGAF】Deploy SSLVPN prompt error：Interface does not have a valid IP
- [NSF/NGAF]EasyConnect cannot connect to SSLVPN server
- 【NGAF】MAC PC cannot login to SSLVPN
- 【NGAF】Multiple Reports Generated on the Same Day
- 【NGAF】The server is not configured security policy
- 【NGAF】Mikrotik device has been detected as a Botnet attack source
- 【NGAF】Sangfor VPN cannot build up due to communicate with peer timed out
- 【NGAF】IPSEC Unable to Build due to License number has been used up
- 【NGAF】Traffic being blocked because of DoS attack
- 【NGAF】Unable to start VPN service
- 【NGAF】SANGFOR VPN failed to build up due to device IDs conflicting
- 【NGAF】PPPoE dialup failed
- 【NGAF】Unable to Save Custom URL Database
- 【NGAF】No decryption effect
- 【NGAF】SSL VPN able to ping to resource but unable to access to resource
- 【NGAF】Failed To Remove The Certificate Warning Alert
- 【NGAF】Disk usage show on UI higher than the auto delete threshold
- 【NGAF】User/group display incorrectly when editing the Access Control or Network Security policy
- 【NGAF】Sangfor VPN Cannot Build Up Due To Connection Is Dropped
- 【NGAF】Enable Software Bypass Show “Fluxlog”
- 【NGAF】NGAF Combined With Radius Server SSO Is Unsuccessful
- 【NGAF】Application Control Based On Domain Name Doesn't Take Effect
- 【NGAF】Change The Port Status To Filtered
- 【NGAF】Cannot Pop Up Rejection Page
- 【NGAF】Upgrade Failed In Appre Due To Enable Second Pass Through
- 【NGAF】Eth0 As WAN Port But Internal Cannot Access Internet
- 【NGAF】PPPoE Disconnected
- 【NGAF】NGAF Cause Email Attachment File Corrupted
- 【NGAF】IPSEC VPN Connection System Log Prompts "No proposal is chosen"
- 【NGAF】NGAF Policy Routing Does Not Take Effect
- 【NGAF】Online Users Show Public IP
- 【NGAF】SSL VPN unable to enter username when using Internet Explorer
- 【NGAF】MAC PC Cannot Resolve Domain Name After Login SSL VPN
- 【NGAF】Unable to ping PC on different VLAN
- 【NGAF】Google Chrome Cannot Access To SSL VPN
- 【NGAF】Business System Security displays public IP
- 【NGAF】Branch Access HQ Server Through Sangfor VPN Failed
- 【NGAF】Unable to create Local ACL policy
- 3rd test dynamic dify post-update
- 【NGAF】Unable to save Application Control Policy
- 【NGAF】Password Based authentication not working
- dynamic test slug to dify category.
- 【NGAF】Aggregate Interface Cannot Choose The Interfaces
- 【NGAF】NGAF upgrade failed due to disabled policy
- 【NGAF】DHCP Reserve IP Failed To Assign To Designated PC
- 【NGAF】Authentication Page Cannot Be Popped Up
- 【NGAF】Authentication Captive Portal Not Showing Up When Accessing HTTP Website
- 【NGAF】WebUI Cannot Find “Online Users”
- 【NGAF】Cannot Find Inbound Attack Protection Configuration
- 【NGAF】Auto Logout From WebUI
- 【NGAF】Failed to Import User Due to MAC Address is Invalid
- 【NGAF】Traffic Ranking Does Not Show Any Data
- 【NGAF】Disable Verification Code When Login WebUI
- 【NGAF】1.1.1.0/24 Network Segment Cannot Access Internet
- 【NGAF】Cisco IPsec VPN Troubleshoot
- 【NGAF】IE Browser Access SSL VPN Unable to Enter Username
- 【NGAF】Packet Drop In HA
- 【NGAF】SANGFOR VPN Setup Failed Due To Not Configured VPN Interface
- 【NGAF】Failed To Build Sangfor VPN due to configuration error
- 【NGAF】NGAF MAC Address Binding Failed
- 【NGAF】Installed Easyconnect But Keep Prompting Download Easyconnect
- 【NGAF】LDAP user could not be sync to device
- 【NGAF】Unable to move Network Security policies
- 【NGAF】NGAF unable to create SSL VPN resource
- 【NGAF】NGAF 8.0.23 SSLVPN unable to get virtual IP
- 【NGAF】Unable to access SSL VPN using domain name
- 【NGAF】Click save IPSec VPN Phase 1 setting prompt an error
- 【NGAF】Failed to obtain Internet Time in Sangfor updater
- 【NGAF】Check associated SSLVPN resources type and IP
- 【NGAF】Fails to build IPSec connection (3rd Party connection)
- 【NGAF】After installed the EasyConnect, it keep prompt out the "ENSURE failed" error message.
- 【NGAF】SSL VPN user unable login before the expired date reached
- 【NSF】Session logs after exported does not have source IP
- 【NSF】Unable redirect captive portal page.
- 【NGAF】IPsec VPN unable to establish due to licensed number has been used up
- 【NSF】Android mobile Easy Connect does not received DNS server IP
- 【NSF】LAN devices unable retrieve IP from NSF DHCP service
- 【NSF】Country/Region based PBR not working.
- 【NGAF】Attack events full view unable shows on sub-admin account
- 【NGAF】Web UI's domain is blocked
- 【NGAF】Failed to login web UI due to multiple location restriction
- 【NSF】AD SSO test validity failed
- 【NSF】Email alarm shows network anomaly detection alert (netstack)
- 【NGAF】Duplicate webagent and locally connected webagent
- 【NGAF】PC assigned with incorrect IP address from DHCP service.
- 【NSF】BBC Email Quick Deployment not working
- 【NGAF】DHCP pool exceed maximum 10000 IP address
- 【NSF】Security operations shows that a single IP is fully allowed in the application control policy.
- 【NSF】Unable block uncategorized category on URL filtering.
- 【NSF】Firmware upgrade precheck fails (The device encountered critical processes errors).
- 【NGAF】Sangfor VPN unable establish (virtual NIC address or LAN network segment is not configured on local end)
- 【NGAF】Unable save VPN Basic Settings prompts subinterface conflict occurred.
- 【NSF】Security report no data available.
- 【NSF】Firmware upgrade precheck fails which shows (The network interface referenced by the VPN link on this device lacks a next-hop gateway)
- 【NSF】Unable access SSL VPN login page ("Path selection failed, possibly because network connection error occurs")
- 【NSF】After enabled decryption the website unable be access (NET::ERR_CERT_AUTHORITY_INVALID)
- 【NSF】Unable to establish SD-WAN path selection
- 【NGAF】Bandwidth Management Module not Working
User Manual
SCP
Configuration Guide
- 【SCP】Deployment Guide for Third-Party Proxy Server_V6.10.0
- 【SCP】Password Recovery Configuration Guide_All Versions
- 【SCP】POC Test Guide_V6.10.0
- 【SCP】POC Test Guide_V6.9.0
- 【SCP】Quick Deployment Guide_All Versions
- 【SCP】Shared Services Network Configuration Guide_V6.7.3
- 【SCP】Backup Copy Configuration Guide_V6.7.3
- 【SCP】Key Pairs SSH Configuration Guide_V6.7.30
- 【SCP】Upgrade Guide_V6.7.30
- 【SCP】Disaster Recovery Configuration Guide_V6.7.30
Knowledge Base
- [acmp] An error occurred while creating a Disaster Recovery plan, prompting that the total number of Virtual Machine in the plan will exceed the License Key limit. Please update License Key.
- [acmp] An error occurred while creating a Disaster Recovery plan, prompting that the total number of Virtual Machine in the plan will exceed the License Key limit. Please update License Key.
- [ACMP] Cannot select other VM on acmp
- [aCMP] Error in creating nfv device: The ineffective nodes include nodes with insufficient configuration information
- [ACMP] Home does not display the Availability Zone, and resource statistics are not displayed
- [acmp] Secondary Site Disaster Recovery Recovery" is displayed incorrectly
- [ACMP] The next execution time of VMware disaster recovery plan is not displayed
- [ACMP] When migrating a VM from the cloud management system Migrate to VMware vCenter platform, the storage location cannot be selected
- [ASEC] aSecurity indicating that the virus database or vulnerability database has not been updated for an extended period of time
- [ASEC] Network attack protection rule base (WEB vulnerability protection rule base, intrusion prevention rule base) has not been updated
- [DMP2.0.2] How to deploy in a multishared service elastic IP pool environment
- [HCI] Platform warning that the aAPI component Licensing becomes illegal
- [HCI] SCP group Cluster prompts that the member node name already exists
- [SCP-Disaster Recovery] Editing the Disaster Recovery policy failed, error message: Virtual Machine cannot access the IO log storage
- [SCP-Disaster Recovery] The Scheduled Backup/local backup the Disaster Recovery strategy was not executed within the specified time, resulting in abnormal RPO
- [SCP-Disaster Recovery] When editing the Disaster Recovery strategy, it prompts that Virtual Machine cannot access the storage
- [SCP-HCI] nic_id input error: value must be a physical network port type
- [SCP] 6.3.0 imports Alibaba Cloud Licensing License Key, the number of Virtual Machine does not change
- [SCP] 6.8.0 backup vmware VM to hci Resource Pool prompts Backup Repository verification failed
- [SCP] 610 version Resource Pool CPU memory resource calculation method
- [SCP] 630 or 630R1 cannot create a Work order Workflow
- [SCP] ACMP adds Cluster to HCI cluster and reports an error: The system is busy and will try again later
- [SCP] aCMP does not display Cluster on Home after adding a cluster
- [SCP] After forgetting the password and recovering it, the user name does not exist or the password is wrong.
- [SCP] After SCP is managed in Alibaba Cloud, the managed VM cannot display CPU and memory normally
- [SCP] After SCP upgrade, the Virtual Machine is busy when operating the cloud host
- [SCP] After SCP6.3.80 version manages VMs, the backup VM prompts that the current system does not support heterogeneous VMs
- [SCP] After upgrading SCP680, the login system port becomes 443
- [SCP] After uploading the EDR image to the aSecurity, virtual storage prompts that it is inaccessible.
- [SCP] An error message appears when logging into the DMP console in SCP, and garbled characters are displayed
- [SCP] aSEC authentication connection prompts that the authentication failed and the same address Licensing problem already exists. Solution
- [SCP] aSec failed to establish authentication with SCP: Establishing aSecurity linkage (verification phase): Failed to obtain aSecurity Cluster information. It is recommended to retry or contact technical support.
- [SCP] aSecurity page shows network anomaly and the service is offline
- [SCP] aSecurity prompts an alarm. It detects that the number of Licensing CPUs in the aSecurity is insufficient and the security capabilities of the Resource Pool have been disabled. It is recommended to reauthorize and then try to restore the security capabilities of the Resource Pool to normal on the Security Capability Management page.
- [SCP] CDP Policy when creating a cdp policy: The Virtual Machine in the policy cannot access the IO log storage
- [SCP] Cloud brain, configure SMS alarm, there is a time difference between the time when the alarm is received and the time when the platform alarm is issued.
- [SCP] Cloud management cannot log in to the console and prompts that the website cannot be accessed
- [SCP] Cloud management update License Key, registration License Key failed
- [SCP] Cluster status is abnormal. When editing Cluster connection, the prompt "Authentication failed": Cloud management platform has not been set up yet" appears.
- [SCP] Configure SSO
- [SCP] Deployment of ANI reports an error in establishing authentication. Internal error
- [SCP] Disaster Recovery error backup transmission failed
- [SCP] DMP prompts Databases vOracle available quota is insufficient Quota configuration
- [SCP] Enable Virtual Machine security protection, image column is empty, and an existing image cannot be selected
- [SCP] Failed to create Virtual Machine. The image was not found in the current storage. The image distribution process has been automatically triggered. Please try again later.
- [SCP] Failed to delete Cluster: Cluster username or password is incorrect. Please make sure Cluster is configured correctly and try again!
- [SCP] Failed to enable Virtual Machine security protection, prompt: Failed to enable security capability
- [SCP] Failed to enable Virtual Machine security protection, prompt: Failed to enable security capability
- [SCP] Failed to open the security center, failed to obtain the CSSP version number, please try again later
- [SCP] HCI grouping cannot be synchronized to SCP
- [SCP] HCI Virtual Machine cannot be synchronized to SCP, click the synchronization data task to succeed
- [SCP] Home is inconsistent with the memory displayed Home
- [SCP] Importing License Key failed, prompt: Registration of component (SCRaSV, aNET, aSAN, aHM) License Key failed.
- [SCP] Licensing Management – Cluster Licensing, prompt: Licensed (resource mismatch)
- [SCP] Licensing status of SCP to HCI is always "Licensing"
- [SCP] Managed vmware does not display VM
- [SCP] MSP administrator login prompts "Username does not exist or password is incorrect"
- [SCP] No authorization to create DAS (Database Audit Security) in SCP
- [SCP] Realize Direct Connection between VM and physical networks through VPC Physical Network subnet IP range
- [SCP] Restore a new VM from a backup Backups, SCP alarm data collation failed
- [SCP] SCP alarm Cluster offline
- [scp] scp alarm prompts single sign-on failure, AF fails to join the security center
- [SCP] SCP alarm, the communication between the NTP server and the cloud management platform [x.x.x] is abnormal for more than 30 minutes.
- [SCP] SCP cannot send all Licensing to Hyper-Convergence
- [SCP] SCP configuration email alarm prompts Verify Identity failure
- [SCP] SCP failed Reset Windows virtual machine password
- [SCP] SCP frequently accesses the customer's DNS server (10.250.254.254)
- [SCP] SCP is not configured with CDP policy but CDP Licensing are all displayed as occupied
- [SCP] SCP issues authorization to VAF, prompting Licensing exception (network cannot be connected)
- [SCP] SCP keeps telling us that the alarm rule base has not been updated for xxx days. It is recommended to update it manually immediately.
- [SCP] SCP large screen shows that the Disk Usage of the vmware Cluster is 0
- [SCP] SCP large screen, service panorama shows that the network port is abnormal, but in fact the network port is not used
- [SCP] SCP manages independent Licensing HCI, Cluster Licensing shows unauthorized; Licensing Resource Pool data fails
- [SCP] SCP physical machine hard disk type SSD is displayed as HDD
- [SCP] SCP private image space usage is high (abnormal)
- [SCP] SCP prompts that the Cluster Licensing item does not exist when authorizing the Cluster. Please try again later.
- [SCP] SCP reports an error when authorizing a single-Cluster cluster: Failed to obtain extended Cluster Licensing information
- [SCP] SCP6.9.0beta upgraded to SCP6.9.0 mainline version Service Pack provided
- [SCP] SCP620 Reliability Center detects network port error and fails to detect network port information
- [SCP] Tenant adds a new VPC, the system is busy. Please try again later.
- [SCP] Tenant failed to create virtual network device, reason: No image available in Resource Pool image
- [SCP] Tenant is Allocate a Virtual Machine, the cloud Tenant cannot be found in Virtual Machine
- [SCP] Tenant unbound elastic IP, but elastic IP was not released
- [SCP] The aMC Monitor Center list in SCP 620 does not display the Monitor Center that already exist in the Cluster cluster
- [SCP] The backup status in the SCP backup list is displayed as "Other"
- [SCP] The backup status of the Virtual Machine is displayed as Other
- [SCP] The CPU and memory usage of the resource pool exceeds 100%
- [SCP] The Distributed Firewall policy configured on HCI cannot be synchronized to SCP
- [SCP] The newly added vaf is effective in the topology, and an error message is displayed: No suitable Licensing information is found, please check whether the parameters are correct.
- [SCP] The number of SCP Virtual Machine is inconsistent with the number VM on HCI
- [SCP] The real IP record of VM is inaccurate
- [SCP] Unable to log in to the cloud management console and prompted connection failure
- [SCP] Unable to select Virtual Machine when enabling cloud host security protection image
- [SCP] Upgrade failed, the disk (/dev/vdd) does not exist, please add a new disk with a capacity of 400G
- [SCP] Uploading ISO image prompts that the file upload failed
- [SCP] Uploading local image to SCP reports error and image fails
- [SCP] Virtual network device secondary Licensing prompts insufficient Licensing
- [SCP] Virtual storage cannot be selected when migrating a hyper-converged VM to a VMware vCenter
- [SCP] VMware migration of VM to hyper-convergence prompts abnormal communication with vCenter
- [SCP] When adding a CDP policy to a Virtual Machine SCP, the message "CDP License Key is not activated or has expired" appears
- [SCP] When allocating a VM to a Tenant on SCP, a message appears indicating that Tenant backup Quota is about to exceed the limit and that the Virtual Machine cannot Allocate.
- [SCP] When creating a security center component on the cloud management system, it prompts that the current performance Quota is 0 units remaining
- [SCP] When editing the Virtual Machine mutual exclusion policy, the selected Virtual Machine Run Location is inconsistent.
- [SCP] When installing SCP patch, the USB-key status is abnormal. Please check whether the key is inserted.
- [SCP] Work order order approval prompts insufficient authority
- [SCP+HCI] SCP 680 edits virtual machine network card activation error
- 【aCloud】 Virtual network device vAF Licensing prompts "Not Licensing (resource mismatch)"
- 【aCMP】620 version failed to detect Node network port information
- 【ACMP】Authorization cannot be Revoke after virtual network device is deleted
- 【ACMP】Cloud management Resource Pool Disk Usage is 0%
- 【aCMP】Cross-platform migration failed_Insufficient CPU quota
- 【ACMP】Email alert deployment
- 【aCMP】How to create a heterogeneous VM backup
- 【aCMP】Resource Pool shows that the CPU is 0 and Allocation Rate 0%
- 【aCMP】The directory structure on HCI and acmp is inconsistent with acloud
- 【aCMP】The Throughput of the Node shows "Failed to obtain data"
- 【ACMP】Unable to find the platform super administrator account
- 【SCP-Disaster Recovery】Disaster Recovery strategy Scheduled Backup/local backup at a time other than the specified time point
- 【SCP】Abnormal status of Virtual Machine data collected by the operation and maintenance center
- 【SCP】Disaster Recovery screen is blank
- 【SCP】DMP Virtual Machine residual cleaning solution
- 【SCP】Email Alert Configuration Workflow
- 【SCP】Failed to image
- 【SCP】Failed to register component (aSEC) License Key
- 【SCP】SCP Security Center EDR Licensing was not Revoke
- 【SCP】USB-KEY has been unplugged, Licensing expired, F0000016 error
- 【SCP】vkey Licensing, unable to export device information
- 【SCP】VM grouping logic after SCP manages HCI
- After the Managed Cloud Disaster Recovery is imported using Replica Seed, the Disaster Recovery Overview page shows that the primary and backup data are still very different
- aSecurity cannot be accessed after changing the IP address
- Data is damaged, files are not found/incomplete after the disaster recovery drill and migration
- How to uninstall EDR agent in Linux VM aSecurity Center
- SCP deploys aSecurity aSec and reports an error: The number of CPUs of the Node of the aSecurity being edited exceeds the maximum number that can be edited
- [SCP] SCP Demo License Residual
- 【aCMP】Elastic IP Troubleshooting
- [SCP] Standby SCP shows failover status as error.
- [SCP] How To Prevent QR Code Genuine Windows Keep Prompt Out
- [SCP] Virtual Machine Failed To Migrate Back To Primary Site After DR Task
- [SCP] Datastore Showing Empty When Allocating NFV
- SCP show cluster status abnormal
- [SCP] Unable to access EDR Manager Console under aSEC
- [SCP] VM transmissions failed from DC site to DR site.
- SCP failed to upload certificate with validity more than 365 days
- VM CDP backup normal, but DR status show backup failed/transmission failed.
- [SCP] DR status showing alert even RPO is meet
- 【SCP】Duplicate VM Name Shows in aCMP/SCP
- [SCP] Clear Advanced Component License (aGPU, aSI, etc.)
- [SCP] SCP Licensing to HCI Failed
- [SCP] Trigger Reinitialization of Google OTP on SCP
- [SCP] VPC vAF Failed to Activate/Create
- [SCP] SCP 6.7.30 Unable to Modify Existing Distributed Firewall Policy
- [SCP] SCP Unable to Add HCI Cluster
- [HCI] User Guide of the Cost-Effective Backup Solution – Vinchin Backup & Recovery
- 【SCP】Modify VPC vRouter to Support Over 20 Subnet Limitation
- [SCP] Postman unable to send a 'GET' request to SCP API services
- 【SCP】Switching aCMP/SCP Console to VMware Console
- [SCP] Clear SCP expired trial license alert (Before SCP 6.3.0)
- [SCP] LDAP user unable to import in SCP
- [SCP]Failed to import SCP license file
- 【SCP】Unable to import SSL cert to SCP 6.1.0
- [SCP] Total cores available is less than actual usage
- 【SCP】Reset Windows password with old version aCMP
- 【aCMP】 Manually Remove aOC licensing expired notification
- aStor integration with SCP fails.
- AWS integration with SCP failed
User Manual
- Articles coming soon
Version Release Notes
Virtual Desktop Infrastructure(VDI)
Best Practices
Configuration Guide
- 【VDI】AD Domain User Authentication Guide_V5.9.1R1
- 【VDI】Citrix Desktop Replacement Solutions_V5.9.1
- 【VDI】LDAP Admin Least Privileges Configuration Guide_All Versions
- 【VDI】Physical Machine Configuration Guide_V5.9.1
- 【VDI】VM Performance Stress Test Guide_V5.9.1
- 【VDI】Disaster Recovery Configuration Guide_V5.9.1
- 【VDI】VMP SSD Firmware Remediation Service Pack Upgrade Guide_V5.5.0 to 5.5.6
- 【VDI】VMP SSD Firmware Remediation Guide_V5.5.0EN-5.5.6EN
- 【VDI】Floating Pool Mode & UPM Guide_V5.9.1
- 【VDI】Intelligent Operations and Maintenance (IOM) Upgrade Guide_IOM V2.1.0
- 【VDI】Disaster Recovery with Fslogix(UPM) Configuration Guide
- 【VDI】Convert HCI VM to VDI VM Configuration Guide
- Adding VDI to Existing HCI (Hyper-Converged Infrastructure) Guide
- 【VDI】Cross-Cluster Migration Guide_V5.9.1
- 【VDI】App Center Deployment Guide_V5.9.1_R2_EN
- 【VDI】UPM 3.0 Configuration Guide_V5.9.1_R2_EN
- 【VDI】Dual Screen Configuration Guide_V5.9.1_R2_EN
- 【VDI】Report Center Deployment Guide_V5.9.1_R2_EN
- 【VDI】NVIDIA vGPU DLS License Server Deployment Guide_v5.9.1
- 【VDI】Remote Application Deployment Guide_V5.9.1_R2_EN
- 【VDI】Remote App Configuration Guide_v5.9.6
- 【VDI】Contextual Policies Configuration Guide_V5.9.1_R2_EN
- 【VDI】Temporary Permission Policy Configuration Guide_V5.9.1_R2_EN
- 【VDI】Software Distribution Configuration Guide_5.9.1_R2_EN
Knowledge Base
- [【aDesk】The virtual machine restarts internally, and the box Tips "Connection interrupted"
- [aDesk vdi] Mode restoring VM in AD domain: after Reset, it Tips User Error
- [aDesk_SBC Remote App] Remote App server User verification Error, please contact administrator to View agent log
- [aDesk_SBC Remote App] This Operation was canceled due to restrictions on this computer
- [ADESK] A thirdWedparty server uses USB Install 5414arm architecture VMP, and Install the host machine
- [adesk] After enabling Clipboard audit, Windows internal File Copy reports an error and VM does not enable TLS1.2
- [adesk] After replacing the host, the new host None virtual machines Running
- [aDesk] After the box Connected VM and single sign-Log In View Windows, VM automatically Log Out to the Windows Log In interface, and cannot log Password after entering the password, Tips Password Error
- [Adesk] After VM is activated, the lower right corner Desktop still Tips Not activated
- [aDesk] An error message appears when inserting audio into PPT: PowerPoint is upgrading this media File to optimize compatibility and playback
- [aDesk] AnxunBen deploys MySQL Install vc++. Error message: Unable to establish a Certificate chain to the trusted root authority
- [adesk] At Thu a.m. Every day, VDC will have an Alerts, and at the same time, all VM VMP will be forced to Shut Down.
- [aDesk] Authentication Settings – aTrust Authentication – Test Connectivity connection: Authentication on the atrust platform has timed out
- [aDesk] Create Resource, an error message is displayed New virtual machine: Failed to obtain storage Details (Operation Failed)
- [aDesk] Create VM, Datastore Tips Source Cluster network card Details obtained. Please check the communication port between the Source Cluster hosts and Try Again
- [adesk] Domain User Log In does not match the corresponding Policy group
- [adesk] Domain User Log In VM and finds that File Desktop files are Lost
- [aDesk] DTP Import Template error, Tips the node Path incorrect and the node found is not the expected directory
- [aDesk] Enable File Export audit. When Export File, it Tips the vdcid Save in Report Center AND Mon with this device.
- [adesk] Error message "Invalid Remote App application" when publishing remote application
- [aDesk] File Export audit checked Allow PC Predefined disk but still cannot Select local PC disk
- [adesk] File Export Tips "Unable to write data to the client disk, please Select Export to Other disk"
- [adesk] In restore mode, after the File Delete from the Personal Drive are placed in the Recycle Bin, will not be automatically Clear after Reset the system
- [adesk] In the Jiyu scene, the Jiyu interface of the teacher's computer shows only one student computer window, and the broadcast Error
- [aDesk] Install error occurred while installing the agent, Tips: There is no File engine with the file extension ".vbs"
- [adesk] Log In Windows client, Tips that the VM Settings Failed, the network timed out or please Close IE proxy
- [adesk] Login directly from the Log In Connected, but Login failed. Passed atrust fails, Tips single sign-Login failed.
- [aDesk] New Template Select VDC resource Failed to obtain Template
- [adesk] NVIDIA Licensing server reports an error when Import License Key File. The Licensing File has expired.
- [adesk] Reset Mon cluster, a vdi User Connected prompts that the total number of platform Licensing has reached the upper limit
- [adesk] Template machine expands Capacity the C drive. The interface shows that the capacity has been expanded, but the expanded disk cannot be seen administration and management VM disk management
- [adesk] Template VM derived Resource, some files in the VM File Successful
- [aDesk] The compressed package to Upload Open seen File the file Browse… window opened when Upload attachments to the OA system
- [adesk] The latest tools upgrade detection prompt "Upgrade detection table generation Failed" Tips intranet environment
- [aDesk] The Policy pushed by the domain control policy does not Effective on the aDesk vdi VM
- [aDesk] Ubuntu 20.04 Version Install vdi client. The Tips: Install dependency Failed. Please contact administrator to for processing
- [aDesk] VDC Upgrade failed., Tips there is an AD domain user with Uppercase User name containing uppercase letters associated with the Associated VM
- [adesk] vdi client Connected Tips the check and Update control Failed
- [adesk] vdi client connection Tips the check and Update control Failed
- [adesk] vdi client Log In Tips User does not meet the Log In Policy and Deny Log In
- [adesk] vdi Log In Remote App Resource and Tips the session exits Error
- [adesk] vdi Log In VM Tips the session process Process Error
- [adesk] vdi Settings that Resource jump does not Effective
- [aDesk] vdi Version, the virtual machine Tips User profile redirection error, and the Settings Settings by VDC Invalid invalid
- [aDesk] Version aDesk vdi AND atrust, the domain environment single signLog In does not Effective
- [adesk] VM cannot be powered Powered On. The host has insufficient non-huge page Mem Usage Resource and cannot start the VM.
- [adesk] VM failed to automatically Failed to join domain., and vdi Tips Login failed.: Unknown User Password Error
- [aDesk] VM machine domain single Login failed., Tips the trust relationship between the workstation and the AD domain server Failed
- [aDesk] VM Personal Drive virtual machine, an error message appears: Failed Edit VM, the specified iso File does not exist
- [aDesk] VM to a Template, Tips "The latest performance optimization tool is not installed" appears.
- [adesk] VMP is taken over by aCenter, but the virtual machine Mem Usage Licensing is not Successful
- [adesk] VMP kernel log and LOG_dmesg.txt log are too large, causing the log space to be full
- [aDesk] When Add Count of derived VM in the created Resource, the Tips "The same Running location and Datastore cannot be Add, please reselect OR Cancel"
- [aDesk] When copying File to VM, Tips Error code is displayed: 0x8007046A: Insufficient server Storage Space, unable to process this command"
- [aDesk] When deploying MySQL Install vc++, an error message appears: Unable to establish a Certificate chain to the trusted root authority
- [aDesk] When migrating VM across Cluster Import it Tips that no derived VM that meet the following Clients found for the Template.
- [adesk] When publishing a multi-session remote application on a non-winserver, the Tips "Path" appears when Open App
- [aDesk] When Settings VDC configuration option "Require "User@Domain" to be entered for Authentication" is checked, User will not be automatically added to the Administrator group
- [adesk] win10 VM disk partition compression volume error
- [adesk] Win7 restore Mode VM Mon Tips it needs to be Reset Update
- [adesk] Win7 VM cannot Enabled shared access error 0x80004005
- [adesk] Xinchuang/linux client – error Copy data from VM to the local machine: Failed to get data Clipboard data
- [VDI] "PNP Detected Fatal Error" BSOD on Windows 10
- [VDI] "VDS Server ONLY" Failed To Configure IP Address On NIC X710 and X722
- [VDI] 3D VM Text and Image Blur Issue
- [vdi] A conflict between the VMP Address AND business IP Range Address was detected
- [VDI] AD Domain User Cannot See Resources after Role Mapping
- [vdi] aDesk vdi slow loading New VM cloud First page, slow storage and Running Datastore and newly created virtual machines
- [vdi] After turning on USB Debug Mode on an Android phone and Connected vdi client, frequent disconnections occur
- [VDI] All Users of VDC Licensing Become 0
- [VDI] All VM cannot be accessed
- [vdi] Business keys are mapped to VM for use. Unplugging the key will cause User log out Back to the Resource interface, and VM will Reset.
- [VDI] Cannot deleted uploaded icons
- [VDI] Cannot Open mstsc.exe as Remote Application
- [VDI] Chrome Remote Access Showing “Please Download and install the latest Agent first”
- [vdi] Connected vdi client accesses the win10-2D VM, Tips VM graphics card Error. Please contact administrator to to check VM graphics card driver
- [VDI] Disable App Optimizer Icon
- [VDI] Enable Auto System Disk Restoration Is Greyed Out
- [VDI] Error: Remote Desktop Connection Has Stopped Working
- [vdi] Export File export audit tool cannot find the disk path of the local PC
- [VDI] Failed To Add New aServer Into VMP Cluster
- [VDI] Failed to convert to template
- [VDI] Failed to expand capacity of VDC virtual machine
- [VDI] Failed to Initialize Virtual Storage due to Insufficient Authorization
- [VDI] Failed to Obtain Configuration
- [VDI] Failed to Power On vGPU VM
- [VDI] Failed to reinstall VM vdi agent after unistalled VDI agent on Windows VM control panel.
- [VDI] Failed to Shrink Volumes on Windows Disk Management
- [VDI] Forgot Windows VM password
- [vdi] Import NVIDIA Licensing bin File
- [VDI] Install VDI Client not responding/freezes
- [VDI] Linux Virtual Machine resolutions stuck at 640×480
- [VDI] MacOS Safari Keeps Redirects To Download VDI Client
- [VDI] macOS Installed VDI Client but Keep Prompting Download VDI client
- [VDI] MS Excel is slow on VDI
- [VDI] Nodes Summary Showing 0%
- [VDI] PC client cannot connect to VM after disable Graphics card
- [vdi] PC integration Auto unlock after Log Out to the physical machine interface Medium use, and you need to enter sangforvdi to Connected
- [VDI] Prompt "No VDC was detected" When Performing Pre-check Of VMP
- [VDI] QR Code Scanner Abnormal Usage
- [VDI] Remote Application Cannot Play Audio
- [VDI] Remote application configured to use VDI Account to login and failed
- [VDI] Remote apps mstsc.exe crash
- [VDI] Remote Desktop Access Abnormal
- [vdi] Resolution cannot be adjusted after reinstalling Windows 10 on 620 box
- [VDI] Shared desktop unable to open remote desktop (mstsc)
- [VDI] The cpu and memory of nodes in the cluster display abnormally
- [vdi] The Software keys ctrl shift plus down, left, and right in the virtual machine software do not work
- [VDI] Thin Client Auto Startup Policy Abnormal
- [VDI] Thin Client Automatic Startup Is Not Working
- [VDI] Troubleshooting Abnormal Agent Status
- [VDI] Troubleshooting of Windows Abnormal Shutdown/Restart
- [VDI] Unable to launch Antivirus program on Shared Desktop
- [VDI] Unable to mount ISO file after installed remote app agent
- [VDI] Unable to Save File When Accessing Remote Application
- [VDI] Unable to use PC WebCam on VDI VM
- [VDI] Upgrade Failed Due to Insufficient Space
- [VDI] Upgrade VMP Show VDC Required Precheck Error
- [VDI] Uploading ISO image prompts that the size exceeds 10G, and upload is not allowed
- [VDI] USB removable devices appears under 'Network Location' on VDI Client.
- [VDI] VDC Alarm Showing /hislog Parition is Insufficient
- [VDI] VDC cannot display the IP of the virtual machine
- [vdi] VDC connection to domain control server reports an error and Failed to obtain the server organization tree
- [VDI] VDC CPU Usage Remains At 100%
- [VDI] VDC create new resource indicate that the storage is offline or insufficient
- [VDI] VDC Only Imports 2000 Users From Open LDAP
- [VDI] VDC password recovery guide
- [VDI] VDC prompts Email address is invalid
- [VDI] VDC Upgrade Failed On 'appsh' Execute Failed
- [VDI] VDI Client Installation Stuck
- [VDI] VDI Client Session Process Terminated Accidentally
- [VDI] VDI Mythware Video Sharing but on Student PC the Player Show Black Screen
- [VDI] VDI Nodes Unable To Join Cluster
- [VDI] vGPU VM with T4 Graphics Card Unable To Be Powered On
- [VDI] Video redirection no take effect
- [VDI] Video Redirection Not Working
- [VDI] Virtual Machines' CPU, Disk and RAM Usage Status Abnormal
- [vdi] VM 2-3 Click on File and Resource managers in the virtual machine
- [VDI] VM Creation Failed On VDC
- [VDI] VM Did Not Failover During Host Down
- [VDI] VM Did Not Failover During Host Down
- [VDI] VM Joined with AD Domain with Restored mode Cannot Login to Window Successfully
- [VDI] VM Slow Boot
- [VDI] VM Update Failed, The ISO Does Not Exist
- [VDI] VMP 5.4.1 web console of VM display black screen
- [VDI] VMP Activate USB Key Failed Due to KeyID being Blacklisted
- [VDI] VMP alerting that Virtual Storage license will expired
- [VDI] VMP Boot Partition Less Than 2.5 GB
- [VDI] VMP Cannot Clear Known Alarms
- [VDI] VMP Configured Email Alert But Failed To Send A Testing Email
- [VDI] VMP could not detect hard disks in third party Huawei server
- [VDI] VMP Network Cable Is Unplugged But No Warning On WebUI
- [VDI] VMP System Disk read only
- [VDI] VMP unable to install on Dell R740 servers
- [VDI] VMP unable to show date after the year 2020
- [VDI] VMP Upgrade Failed
- [VDI] VMP upgrade failed
- [vdi] When Install Euler on a Service-party server, there is a problem Settings
- [VDI] When VDC RAM Exceed 8GB, There Is A Probability Of Process Stuck
- [VDI] Windows Desktop Shortcut Display Blur
- [VDI] Windows VDI Client failed get server configuration
- [vdi] WPS LDP causes VM with a black screen on the login Reset
- [VDI]3D Virtual Machine Fails To Power On
- [VMP] After Version upgrade, VDC Administrator Console Log In is automatically logged out, and Version Auto unlock after changing
- 【aDesk_SBC Remote App】Failed start the program! The session Process Log Out Error
- 【aDesk_SBC Remote Application】Failed to connect to the server, please check the network
- 【aDesk-SBC】Multiple windows of remote application cannot Connected Switch
- 【aDesk-SBC】Original Remote App Resource Open Error directory Name
- 【aDesk-SBC】Product related issues: Open Remote App SBC opens Software displays Error
- 【aDesk-SBC】Product related issues: Remote App does not display the App window
- 【aDesk-SBC】Product-related issues: SBC Connected resources stuck in Protocol
- 【aDesk-SBC】Remote App accessing TIM with ResourceConnected Tips the personal File has no Role
- 【aDesk-SBC】Remote App cannot publish two different programs with the same name but different Path
- 【aDesk-SBC】Remote App Resource Process Error Log Out
- 【aDesk-SBC】Virtual Printer Error
- 【aDesk-SBC】Windows operation and maintenance issues: SBC (Remote App) will Open Mon extra Edge browser
- 【aDesk-VMP】Failed VM: Network Error, VM startup Failed
- 【aDesk-VMP】Two sets of VMP map the same Domain, unable to Log In Administrator Console at the same time
- 【aDesk-VMP】VMP host is stuck at the pmxcfs Service when starting up
- 【adesk】 Add App control does not Effective
- 【aDesk】 Lenovo SR650 aDesk vdi, Warning: host CPU Usage frequency reduction Warning
- 【aDesk】 The vdi data Submit tool pops up on the box interface and cannot Close
- 【aDesk】 When accessing the vdi client, it reports "An abnormal page status is detected. Please Refresh the page OR Close the browser and Log In again."
- 【aDesk】 When the box is Connected VM, the USB flash drive will be interrupted when copying File. When File is copied to Mon certain Size, the network delay will become 999ms, and then it will be interrupted.
- 【aDesk】, Delete Personal Drive from the VM, Powered On system Tips "Location is not available" when it boots up
- 【aDesk】, Install a software on a Software, the Chinese font of the Software is displayed in garbled characters
- 【aDesk】, Log In browser, the Resource interface Yes Blank
- 【aDesk】, master control is changed, vdi VM Click the Resource to get VM SettingsFailed
- 【aDesk】, Mon customer Reset a VM, all personalized data before Reset will be Lost, including wallpapers, Browse… data, bookmarksetc.,Lost
- 【aDesk】, Reset the host, VM cannot obtain Resource Tips "VM is Offline" Status
- 【aDesk】, uninstalling PC integration, Win+L cannot lock the screen
- 【aDesk】, unplugging and plugging the network cable, the VM resources cannot be obtained through the Resource
- 【aDesk】, Update general patch, Move terminal can Log In in to the account, but cannot access the VM, and it prompts Tips connection has been interrupted
- 【aDesk】, VDC forms a Cluster, Real server Mon always in data verification Status
- 【aDesk】, VM Powered On, Service server keeps Reset
- 【aDesk】, Word etc., Process are still left
- 【aDesk】.net framework 3.5 Install error 0x800f081f in win10
- 【aDesk】"Failed to check and Update the control. It may be blocked by the local Firewall and anti-virus Software. Please Close Firewall and anti-virus Software first."
- 【aDesk】(Southern Details) Card reader cannot be recognized and mapping Failed
- 【aDesk】【HCI-Windows】SCP failed to reset the virtual machine Password
- 【aDesk】【HCI-Windows】VMtools related issues: VMtools Install stuck
- 【aDesk】2D aDesk vdi scene, Oriental simulation Software crash problem solved
- 【aDesk】2D VM cannot use iClip Software
- 【aDesk】320 box cannot play sound after connecting to the monitor
- 【aDesk】360 Software Manager Download Software stuck at 0%
- 【aDesk】3D cracking Software Solidwork 2022 often crashes when used
- 【aDesk】3D environment host load imbalance
- 【aDesk】3D graphics card Invalid, causing AutoCAD Software be slow to use
- 【aDesk】3D Licensing server Import Licensing Details
- 【aDesk】3D Passthrough VM cannot be Powered On, Tips insufficient graphics card Resource
- 【aDesk】3D simulation Software UnityVR.exe Click right-clicked, and the view cannot be rotated
- 【aDesk】3D Software CAXA Open large File
- 【aDesk】3D Software Cero background display Error
- 【aDesk】3D software crashes Open opened, 3DEXPERIENCE crashes Open opened
- 【aDesk】3D Software eplan Auto unlock after down during use
- 【aDesk】3D Software mouse Operation failure problem
- 【aDesk】3D Software solidwork is slow
- 【aDesk】3D VM black screen
- 【adesk】3d VM black screen flickers
- 【aDesk】3D VM cannot obtain NVIDIA Licensing
- 【aDesk】3D VM cannot use iFLYTEK voice mouse
- 【aDesk】3D VM NVIDIA graphics driver Error
- 【aDesk】3D VM uses CRPlayer Video player to play Video cards
- 【aDesk】3D VM WIN10 Install Autocad2014 Failed error
- 【aDesk】3DMAX Software use
- 【aDesk】3DsMax mouse Move floating
- 【aDesk】5.3.0 version VDC prompts "The QOS function of the firewall is turned on"
- 【aDesk】5.3.2 Version VM agent Status is abnormal
- 【aDesk】5.3.3 and above Version, XP VM Tips agent Status Error
- 【aDesk】5.3.3 The client Log In Desktop and Powered On Failed, and it prompts that only 3D VM Allow Running
- 【aDesk】5.3.3VGPU Version, the icon is not clear after Install the graphics card
- 【aDesk】5.3.4 Install to the Jiyu installation package. Click Install teacher and student versions.
- 【adesk】5.3.5 VM Install vmware workstation on virtual machine
- 【aDesk】5.3.8 Version, after Install ADesk client, VM Reset Tips "this ADesk electronic classroom Version is inconsistent AND aDesk vdi Version"
- 【aDesk】5.3.8sp1 cluster Cluster Tips Version
- 【aDesk】5.4.0R2 Version aDesk vdi broadcast black screen, flower screen, mosaic
- 【aDesk】5.4.10 Version vdi Connected VM cannot Change VM font
- 【aDesk】5.4.10R1 Report Center cannot be accessed, port 443 is not monitored
- 【aDesk】5.5.0R1 Version, Video on seewo whiteboard is stretched
- 【aDesk】500 box connected to a monitor with HDMI interface with audio, but no sound is played
- 【aDesk】500 box has no sound when using round-hole headphones
- 【adesk】500 box, 500-s box, 600 box Odd screen & dual screen scenarios
- 【aDesk】545 Blue screen appears Below Update Template
- 【aDesk】545 Blue screen appears Below Update Template
- 【aDesk】545R1 corresponding to the Jiyu Install packageClick student end Install crash
- 【aDesk】550R1 Version Win7 Enterprise Edition VM added to the domain, failed to obtain the AD domain Settings computer group Policy
- 【aDesk】550R1-Use IE View the wmplay video page, the screen Video black, but there is sound
- 【aDesk】551 shared Virtual Drive Role isolation Settings
- 【aDesk】551 Version Interface Error package
- 【aDesk】552 restore Mode VM system Error
- 【adesk】560 Desktop Cloud Template Machine Agent Connected Error
- 【aDesk】560 VDC is connected to 680HCI, and the template cannot be found in Medium New exclusive Desktop Resources Template VDC
- 【aDesk】6.8.0 Version when Log In VM machine using the vdi client: Resource initialization Failed
- 【aDesk】802.1x authentication failed with AC Authentication
- 【aDesk】A black frame appears when typing with Sogou input method editor xubuntu16.04
- 【adesk】A certain virtual machine is stuck when playing WeChat Video
- 【aDesk】A certain window of the remote application Mon always on Status
- 【aDesk】A Database Error Occurred during DTP testing
- 【aDesk】A large number of agent Agent error occurred after agent Update
- 【aDesk】A network shared Mode has been Add Shared Printer VM Template, but the Windows credentials of the derived VM Lost
- 【aDesk】A remote startup Failed
- 【aDesk】A thirdWedparty Software handle leak causes the virtual machine to freeze after Running for a long Time
- 【aDesk】A virus was detected inside the virtual machine, but it reappeared after being checked and eliminated with Symantec
- 【aDesk】Abnormal after Report Center upgrade to version 5410R1
- 【aDesk】Abnormal client Subject change
- 【aDesk】Abnormal graphics card driver OR failure to obtain graphics card Licensing leads to abnormal use of 3D Software
- 【aDesk】Abnormal memory usage of virtual machines – zombie Process
- 【aDesk】Abnormal Mode Policy VM in Error
- 【aDesk】Abnormal Printer Service behavior inside the virtual machine is Settings to Status
- 【aDesk】Abnormal problem when Click uninstall PolarDomain Error virtual machine
- 【adesk】Abnormal projection of handwriting board
- 【aDesk】Abnormal sound in English listening and speaking test system Software
- 【aDesk】Abnormal use Connected VM keyboard after PC client accesses VM
- 【aDesk】Abnormal use Error Nantian Highspeed camera
- 【aDesk】Abnormal use of Bluetooth device barcode scanner
- 【aDesk】Abnormal use of Logitech C920 camera
- 【aDesk】Abnormal use of some functions Software Kingdee software
- 【aDesk】Abnormal use of some modules of ZW Construction Technology Simulation Training Software
- 【aDesk】Abnormal use of the new generation of college English Software (black screen, left-click stuck when playing animation)
- 【aDesk】Abnormal use of the touch function of seewo smart blackboard
- 【aDesk】Abnormal use of XinShouShu display fingerprint handwriting signature screen
- [VDI]Windows VDI Client Radius Authentication not successful
- [VDI] The VDI Client Keeps Prompting to Update
- [VDI] VDS Cannot Login to IPMI
- [VDC] Remote App Installation Failed
- [aDesk] Macbook/iPhone client did not have sound output when connect to VDI VM.
- [aDesk] Third-party remote application terminates unexpectedly after a successful connection.
Troubleshooting Guide
- [VDI]Backend Import SSL Cert into VMP
- [VDI]Health Check Disk Basics showing error due to not support SATA 3
- [VDI]Import Web Console Cert of VDC Datacente
- [VDI]Modify VDC 2GB Memory to Higher
- [VDI]Thin Client prompts Initialization failed when logging on
- [VDI]Ubuntu 18.04 VDI Client Stuck on Loading
- [VDI]Unable to access VM usingVDI Client
- [VDI]VDC Auto Create New AD User Group
- [VDI]VDC Import LDAP User Reached Max Support Limitation
- [VDI]VDC Unable to Change Time Zone
- [VDI]Virtual machine cannot be powered on, prompts storage might be abnormal
- [VDI]VMP alarm "CPU rate belows the threshold"
- [VDI]VMP nodes showing down in Web UI
- [VDI]VMP Prompt VS Interface is Unplugged
- [VDI]VMP prompts VDC license has expired
- [VDI]VMs With 3D Graphics Only Is Selected on This 3D Host
- [VDI]Windows Auto Logout Within Second After Login
- [VDI]Thin Client and VDI Client Unable To Access VM
- VDI Agent Status Abnormal Troubleshooting
- [aDesk] Macbook/iPhone client did not have sound output when connect to VDI VM.
- [aDesk] Third-party remote application terminates unexpectedly after a successful connection.
User Manual
WANO
Knowledge Base
- 【WANO】No data available in Report Center
- 【WANO】WANO Web UI show disk self-checking
- 【WANO】When saving resources configuration on SSL, keep on loading.
- 【WANO】WANO Disk Usage Displayed As (NaNB)
- 【WANO】WANO prompt alert "/dev/mapper/sangfor-dc usage above 90%"
- 【WANO】After disable PBR, branch internal network down
- 【WANO】Delegate user error message – Clock skew too great
- 【WANO】Traffic unable to pass through bridge interface
- 【WANO】Unable to access to WANO webUI via management interface
- 【WANO】Bandwidth Management Not Working, WANO Is Used To Build VPN
- 【WANO】Acceleration Ineffective: Accelerate Ineffective Under Tunnel NAT Environment
- 【WANO】Unable To Build Sangfor VPN, Subnet Conflict
- 【WANO】WAN1(Eth2): No Link. Peer Gw Ip:0.0.0.0
- 【WANO】No VPN Module Despite Of Valid License
- 【WANO】Central Management Module Missing After Upgrade To Version 9.5.3
- 【WANO】Acceleration Setup Failure: Listening Port Incorrect
- 【WANO】Unable To Access Web Console: Did Not Enable MAC Track And Static Route Is Not Configured
- 【WANO】No Acceleration Effect: Sangfor VPN Enabled Traversal
- 【WANO】Acceleration Fail : Import Certificate
- 【WANO】Bandwidth Control Fail
- 【WANO】Fail To Build Up Reverse Acceleration
- 【WANO】Unable To Access Peer Side With Sangfor VPN Due To PBR
- 【WANO】No Acceleration Effect For CIFS Traffic
- 【WANO】Traffic Goes To The Specific Line With Multiline
- 【WANO】Step To Restore Factory Default
- 【WANO】WANO Fail To Joins BBC : Account Has Been Logged In Other Endpoint
- 【WANO】SNAT Failure: The Configured Source IP Address Segment Does Not Match
- 【WANO】Tunnel Route Add Failed: The Branch User Name Is Same As The VPN Connection User Name.
- 【WANO】Internet Access Slow: Bandwidth Control Configuration Error
- 【WANO】Local Subnet PC Unable To Access Internet: Access Control Policy
- 【WANO】PC Unable To Access Gateway-Mode WANO By Using Public IP
- 【WANO】WANO Sangfor VPN Unable To Connect, VPN Interface IP Conflict
- 【WANO】WANO Acceleration Establishment Failure Public Knowledge
- 【WANO】Access Abnormal: Local Subnet Is Not Added
- 【WANO】WANO Upgrade 9.5.3 Failure
- 【WANO】VPN Communication Failure: Unable To Obtain Internet IP
SSLVPN
- 【SSLVPN】SSLVPN7.6.8 mobile showing Chinese webpage
- 【SSLVPN】SSL VPN change device timezone
- 【SSLVPN】When login SSLVPN get error "LDAP user has been locked"
- 【SSLVPN】SSL VPN Device Vulnerability – TLS port 443 SWEET32 vulnerability
- 【SSLVPN】SSL VPN device vulnerability – TLS Version 1.0 Protocol Detection on port 4430
- 【SSLVPN】SSLVPN External Report Center only shows 2AM logs
Knowledge base
- 【SSLVPN】SSLVPN7.6.8 mobile showing Chinese webpage
- 【SSLVPN】SSL VPN change device timezone
- 【SSLVPN】When login SSLVPN get error "LDAP user has been locked"
- 【SSLVPN】SSL VPN Device Vulnerability – TLS port 443 SWEET32 vulnerability
- 【SSLVPN】SSL VPN device vulnerability – TLS Version 1.0 Protocol Detection on port 4430
- 【SSLVPN】SSLVPN External Report Center only shows 2AM logs
- 【SSLVPN】SSL MAC Error Message: The Client Version And Server Software Version Is Not Matching.
- 【SSLVPN】All user unable connect to resources after connecting SSL VPN
- 【WANO】Fail To Remove Multiline
- 【SSL VPN】Mobile device unable access VPN resource
SIER
Knowledge base
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